We have an amazing opportunity for an Account Management Team Leader to join our team at Stage & Screen in our North Sydney or Melbourne office. This is a career defining opportunity to join Australia's leading entertainment travel company.
As a Team Leader, you will help to drive the agreed retention, growth and profitability outcomes aligned to the Stage & Screen business plan
You will lead with a customer centric mindset, ensuring all decisions and activities are central to the customer, whilst driving team-based excellence in customer experience, innovation, value delivery, business planning, relationship management and analytics interpretation.
Managing both SME and Large Market accounts, you will focus on delivering customer value and best practice travel programs while increasing and optimising the number of services provided to customers.
You will be:
Managing a portfolio of Stage & Screen's flagship clients
Driving customer compliance and growth with directly procured products and services from Stage & Screen including air, hotel, car, rail, ground transport, insurance and VIP services
Identifying and building relationships with key stakeholders both internal and external.
Implementing products and service that enhance customer programs
Utilising CRM systems (Salesforce) to leverage customer communications and document activities
Analysing customer data and trends to deliver opportunities through analysis
Conducting yearly reviews and reports to articulate ROI on business plans and offer savings/efficiency improvements
Taking responsibility for the development and retention of your people, clearly articulating a development path for all team members
All about you:
A client relations and account management hotshot!
Minimum 5 years’ experience with extensive client/account relationship management
Minimum 2 years in a leadership role
Experience managing large accounts
Ability to articulate knowledge about products, services and value proposition to customers
Demonstrable ability to build multi-level relationships
Corporate B2B service experience
Strong travel industry experience
Proven negotiation and sales skills
Strong analytical skills to ensure your ability to identify incremental sales opportunities within a portfolio of key customers
Competitive, performance-driven remuneration package with the chance to earn uncapped commission
Travel discounts, in-house financial and health services, access to internal gym
Global career opportunities in a network of brands and businesses
Ongoing training and professional development for a long and rewarding career at Flight Centre Travel Group.
Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs
Monthly awards nights, conferences, industry/social events, and the opportunity to attend global balls (Bali 2023)
Join a world class team today!
Thank you and hold tight, you will now be directed to our Apply Portal to complete your application
Sign up to job alerts!
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.