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Account Manager (Cancun, Mexico)

  • Mexico City, México, Mexico
  • Cancun, Quintana Roo, Mexico
  • Discova
  • Full time

Account Manager (Cancun, Mexico)

  • Are you an excellent communicator and a natural at building relationships?
  • Are you ready to delight our partners, and grow them into new destinations?
  • Are you commercially savvy, and know what it takes to win the business?

Then we want to hear from you!

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

About the Opportunity
Discova is looking for Account Manager to join the team in Cancun, Mexico. Our Account Management team plays such a critical part in our customer journey with Discova. They are the bridge between our people and our customers and are committed to ensuring our customers are looked after from the first time they deal with us and throughout any dealings with our people. Their relationship building is second to none and they quickly gain trust by listening, communicating, and genuinely caring. The Account Manager will be establishing Discova reputation as a global travel company that offers excellent customer support during all sales and after-sales procedures and maintain the company's existing key relationships with our biggest clients in the Americas ensuring that all levels of the service level agreement are delivered at such a high standard. You will be responsible for growing our major accounts into new destinations and your portfolio and work as a trusted and integral team member reporting directly to the General Manager - Americas.

Key Responsibilities:

  • Establish productive, professional relationships with key team members within our partner's business.
  • Be the main point of contact for overseeing and owning each level of the partnership, ensuring the service offered is delivered at a high standard and the business is retained and growing in line with budgets.
  • Identifying any road blockers preventing business growth from both sides of the partnership and negotiating and implementing a suitable working solution.
  • Responsible for writing service level agreements for partners and keeping them updated in conjunction with AM support.
  • Serve as the escalation point for a client for any service delivery issues and follow up with relevant Discova team to troubleshoot and solve any problems.
  • Create a clear timeline of where the partnership is heading, and how you would want to see the relationship grow.
  • Renegotiation of agreements.
  • Onboarding of new partners, creating a smooth and seamless experience for our partners.
  • Monitor account performance by reviewing key metrics at quarterly and monthly intervals. Reporting to partners regularly on where they are sitting against any commercial targets.
  • Identify new sales opportunities within existing and new destinations by up-selling and cross-selling.
  • Lead the contracting process directly with the relevant internal teams for new and existing business, ensuring that all teams are aligned towards client goals and targets, and thereafter presenting the information and pitch back to the partner directly.
  • Ensure all records and opportunities are kept in accordance with best practices and tracked as required (eg in Salesforce, Discova’s system, etc)
  • Highly commercial, know what it takes to win business and present these to a partner in an exciting way that tells a story and how much value we can add as a Destination Management Company.
  • Ensure you maintain up to date with product knowledge and understand Discova offerings by the delivery of regular training sessions and self-learning.
  • Apprehensive of trends in travel, news within the industry, updates on your clients and their competitors.

 About you:
The Essentials:

The Qualifications and Experience

  • Minimum bachelor’s degree or equivalent working experience - Degree in tourism and hospitality is an advantage
  • Minimum 3 years’ experience Sales with a solid track record of successful B2B development/sales - (sales experience in the travel industry is a plus).
  • Experience working in the countries they are responsible for.
  • Fluent in written and spoken English and Spanish
  • Salesforce experience a plus

The Skills and Attributes:

  • Outstanding sales skills, ability to own a relationship.
  • Results Orientated, hungry to see your accounts grow.
  • Excellent organisational skills with the ability to be flexible and implementing change when needed.
  • Excellent communicator to a diverse range of people & cultures (customers, suppliers, team members, leaders).
  • Knowledge of Salesforce an advantage.
  • Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
  • Solution focused, turning problems into a resolution quickly.
  • Able to work independently and within a team assisting team members to help everyone achieve results.
  • Willing to travel on business when required, both domestically and internationally.
  • Personally, aligned with Discova’s company purpose and values.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.

Get in touch now and Discova a world of possibilities!

Apply Now

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