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Account Manager - Hybrid - Toronto/Vancouver

  • British Columbia, Canada
  • Ontario, Canada
  • Discova
  • Full time

Account Manager

The role of the Account Manager (AM) is to maintain the company's existing relationships with a number of clients globally ensuring that all levels of the service level agreement are delivered at such a high standard. You will be responsible for growing these accounts into new destinations, looking at around 15% growth per annum across your portfolio.

Responsibilities: 

  • Establish productive, professional relationships with key team members within our partners business.
  • Be the main point of contact for overseeing and owning each level of the partnership, ensuring the service offered is delivered at a high standard and the business is retained and growing in line with budgets.
  • Identifying any road blockers preventing business growth from both sides of the partnership and negotiating and implementing a suitable working solution.
  • Responsible for writing service level agreements for partners, and keeping them updated in conjunction with AM support.
  • Serve as escalation point for client for any service delivery issues and follow up with relevant Discova team to troubleshoot and solve any problems
  • Run all client meetings in line with a clearly defined agenda, with a clear vision of what you want out of the meeting.
  • Create a clear timeline of where the partnership is heading, and how you would want to see the relationship grow.
  • Renegotiation of agreements
  • Onboarding of new partners, creating a smooth and seamless experience for our partners.
  • Monitor account performance by reviewing key metrics at quarterly and monthly intervals. Repotoing to partners regularly on where they are sitting against any commercial targets.
  • Identify new sales opportunities within existing and new destinations  by up-selling and cross-selling - target 15% growth per annum across your portfolio.
  • Lead the contracting process directly with the relevant internal teams for new and existing business, ensuring that all teams are aligned towards client goals and targets, and thereafter presenting the information and pitch back to the partner directly.
  • Ensure all records and opportunities are kept in accordance with best practices and tracked as required (eg in Salesforce, Discova’s system, etc)

Requirements:

  • Outstanding sales skills, ability to own a relationship.
  • Results Orientated, hungry to see your accounts grow.
  • Excellent organisational skills with the ability to be flexible and implementing change when needed.
  • Excellent communicator to a diverse range of people & cultures (customers, suppliers, team members, leaders).
  • Knowledge of Salesforce an advantage.
  • Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
  • Solution focused, turning problems into a resolution quickly.
  • Able to work independently and within a team assisting team members to help everyone achieve results.
  • Willing to travel on business when required, both domestically and internationally.
  • Personally aligned with Discova’s company purpose and vals

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • RRSP with matching
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

#LI-REMOTE


Location – Hybrid, Toronto/Vancouver

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

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