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Account Manager - Inside Sales Support | Sydney

  • New South Wales, NSW, Australia
  • Travel Partners
  • Full time

An exciting role has become available in the Independent division of FCTG – Home of the Travel Entrepreneur!

As an Account Manager- Inside Sales and Support you will be providing operational, account management, communication and administrative support to the FCTG Independent network with the aim to increase retention and grow the network. Our Account Management team ensures that our customers (Travel Partners, Flight Centre Independent and Travel Associates @ Home Agents) are supported throughout their journey from their initial onboard as an independent consultant through to ongoing day to day operations.

This is what will fill your days: 

  • Deploy strategies that ensure retention and growth of the Network
  • Facilitate onboarding, contract renewals and terminations of team members
  • Successful resolution of inquiries and issues from the network in line with SLA's
  • Ensure all agent confirmations and updates received from suppliers are distributed to the network
  • Work closely with internal teams to ensure all company documents and records are updated
  • Co-ordinate monthly inductions for our Mobile Agent network
  • Create and distribute communications to the network
  • Work with preferred suppliers to ensure ease of booking process for mobile and member agents

You will be a great candidate for the role if this sounds like you:

  • You thrive on building great relationships
  • You believe the customer is king
  • You are confident speaking to groups of people 
  • You written and verbal communication
  • Your organisational skills are second to none ad you have a good eye for detail
  • You have good Excel and Microsoft office skills

This will earn you bonus points:

  • GDS experience
  • Mailchimp & CANVA
  • Salesforce experience
  • Tramada experience

What’s in it for you?

  • Flexible work environment 
  • Travel discounts and deals bookable through our internal team of travel agents, Travelwise 
  • Discounted financial and health services through our Moneywise and Healthwise businesses
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development

Applications are "NOW OPEN", apply now to secure your interview spot!

Closing date: May 12, 2021

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