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Account Manager

  • Shanghai, China, Shanghai, China
  • FCM
  • Full time

Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen. 

Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.

About the Opportunity

We are looking for an Account Manager to join our expanding Account Management Team to be based in our Shanghai office.

The Account Management role is designed to manage the relationship between FCM and agreed clients. These clients will be provided with integrated travel management program in accordance with agreed service level agreement. The strategic intent of these programs will be to deliver saving though spend leverage, tightened program control and optimum operational services.

The purpose of the  Account Manager is also to drive client profitability, retention of accounts and grown the number of FCM served provided to the client.

Key duties and responsibilities

Job Responsibilities:

  • Drive consolidation by ensuring the client directly procures all products and services from FCM including air, hotel, car, rail, ground transport, insurance and VIP Services.
  • Promote and sell FCM’s value added services including expense management solutions, reporting, payment solutions, hotel programs, online technology, insurance programs and event management
  • Develop and execute a travel cost management business plan detailing objectives, strategies and measurable targets for savings
  • Drive common service delivery to the client in accordance with agreed Service Level Agreements and ensure an effective feedback/complaints management process is in place
  • Build and maintain effective working relationships with key procurement executives, travel bookers, travelers and preferred suppliers to optimise the success of the travel program for the benefit of our clients and FCM
  • Conduct formal reviews of the client’s travel program to ensure program objectives are met
  • Utilise and update CRM system for all client activity

Requirements:

  • Commercial related experience in a corporate B2B environment is a plus.
  • Excellent listening skills – must have demonstrated ability to identify client needs and be solutions focused
  • Persuasive and unafraid to negotiate; has good business acumen
  • Proficient with Microsoft tools - Word, Excel & Powerpoint and comfortable with technology for reporting and CRM
  • Ability to analyse data & presenting insights and recommendations in a professional manner
  • Written and verbal communication skills in English 
  • Good team player
  • Great attention to detail, can managed deadlines and able to multi-task while efficiently managing priorities
  • Demonstrates self motivation and personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.

A competitive, performance based remuneration package is offered based on experience and skills.

Interested?  Apply today to explore this amazing opportunity!

Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for.

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