Application Services Corporate – D365 System Administration, Remote, USA

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

The D365 System Administrator L1 will have administration access levels to D365 F&O and govern a broad range of functions.  Success will require learning how to collaborate effectively in the business, gaining an understanding of business operations and objectives and working directly with the Senior administrator to learn the various responsibilities.  Focus will be on the D365FO Travel module as well as other standard modules within the application.

Must be detailed oriented, have demonstrated communication skills and an ability to comprehend processes and systems associated with data management.

Learn from the ground up how to administer the addition and removal of user access to D365 and resolve D365 related issues due to configuration. Raise system issues with application developers or vendors, as well as improve system functions and processes determined by business objectives.

Shadowing of the Administrator to evaluate and understand business challenges, their technical implications, and potential solutions.

Pick up first level responsibilities around the deployment of the quarterly ISV code releases overseen by the Senior Administrator.

Key Responsibilities

• Application configuration (test and production environments) ongoing and after system deployments. Ensure alignment in configuration between production, testing and training environments based on version release schedules
• Complete pro-active checks to look for data or system issues, and make configuration updates when identified as the source of an issue
• Ensure batch executions are established and working as expected, triaging errors where appropriate
• Conduct data clean-up tasks as needed
• Testing resource to validate new enhancements and defect fixes related to system administration functions
• Business communication of changes to the systems
• Working collaboratively with local support teams as a Level 1 Support person ensuring D365 end users receive a seamless and exceptional support experience
• Raise cases/defects with Vendors where appropriate (ISV, Microsoft)
• Incident Management reporting
• Adding and removing users
• Triage access issues and escalate to vendors where appropriate
• Regular user audits to ensure only current users are charged to the business; removing access/costs and security risks for users no longer needing access

Experience & Qualifications

• Experience with Azure, Azure DevOps, software development lifecycles, reading XMLs and IURs
• Analyze problems to uncover root cause issues, and take extra steps to find a solution to the problem at hand
• Analyze results for trends, process improvement opportunities and take appropriate action to improve results
• Ability to communicate to different users of the systems, working with developers, vendors, end-users, and different levels of the business
• Ability to liaise with all levels of the business, communicating complex issues into digestible concepts
• Willingness to help manage issues until resolved, while working with multiple teams to ensure tasks are completed appropriately and on time
• Documents processes to ensure systems run smoothly
• Follows and administers steps to ensure risks of issues are minimized
• Understands why processes and steps are taken rather than merely following a checklist without any thought to what functions are impacted
• Extremely detailed individual, understanding the impacts of making, what may be perceived as minor, changes as an administrator will have on numerous users and integrated systems
• Gaining knowledge of system frameworks and interconnected systems including Sabre, RDX, D365, ClientBank, Filebridge
• Drive for continuous learnings to best utilize the systems, improve performance and processes
• Motivated professional and proactive self-starter who makes things happen
• Ability to think outside the box for solutions on the spot
• Motivated professional and proactive self-starter who makes things happen
• Ability to think outside the box for solutions on the spot
• The ability to think strategically, make an impact, leverage expertise, change and improve solutions and processes

Qualifications & Prior Experience

• Experience with Corporate Traveler and/or FCM preferred 
• Understranding XML & IUR
• Experience with Dynamics365 
• Microsoft Office (word, excel, csv, powerpoint)
• General Sabre GDS Experience 

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy 
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

#LI-REMOTE 
Location – Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

EXTERNAL POSTINGS ONLY - We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

INTERNAL ONLY - Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com