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Application Services Corporate  – D365 Systems Administration LI - Remote, USA

  • Virtual - USA, United States
  • FCM
  • Full time

Application Services Corporate  – D365 Systems Administration LI

The D365 System Administrator LI will have administration access levels to D365 and govern a broad range of functions.  Success will require learning how to collaborate effectively in the business, gaining an understanding of business operations and objectives and working directly with the Senior administrator to learn the various responsibilities.

Must be detailed oriented, have demonstrated communication skills and an ability to comprehend processes and systems associated with data management.

Learn from the ground up how to administer the addition and removal of user access to D365. Resolution of issues related D365 due to configuration. Raise system issues with application developers or vendors, and improve system functions and processes determined by business objectives

Shadowing of the Administrator to evaluate and understand business challenges, their technical implications, and potential solutions

Pick up first level responsibilities around the deployment of the quarterly releases overseen by the Senior Administrator.

Accountabilities

  • Application configuration (test and production environments) ongoing and after system deployments. Ensure alignment in configuration between production, testing and training environments based on version release schedules
  • Monitor application performance
  • Testing resource to validate new enhancements and defects fixes related to system administration functions
  • Sanity checks post system deployments
  • Working collaboratively with local support teams ensuring end users receive a seamless and exceptional support experience
  • Raise cases/defects with Vendors where appropriate (TravelOps, Microsoft of Genisys)
  • Adding and removing users
  • Triage access issues and escalate to vendors where appropriate

Capabilities

  • Experience with Azure DevOps, software development lifecycles, reading XMLs and IURs
  • Analyse problems to uncover root cause issues, and take extra steps to find a solution to the problem at hand
  • Analyse results for trends, process improvement opportunities and take appropriate action to improve results
  • Ability to communicate to different users of the systems, working with developers, vendors, end-users, and different levels of the business
  • Ability to liaise with all levels of the business, communicating complex issues into digestible concepts
  • Willingness to help manage issues until resolution, while working with multiple teams to ensure tasks are completed appropriately and on time
  • Documents processes to ensure systems run smoothly
  • Follows and administers steps to ensure risks of issues are minimized
  • Understands why processes and steps are taken rather than merely following a checklist without any thought to what functions are impacted
  • Extremely detailed individual, understanding the impacts of making what can be perceived as minor changes as an administrator which will have numerous impacts to users and integrated systems
  • Gaining knowledge of systems framework and interconnected systems including Sabre, RDX, D365, ClientBank
  • Drive for continuous learnings to best utilize the systems, improve performance and processes
  • Motivated professional and proactive self-starter who makes things happen
  • Ability to think outside the box for solutions on the spot
  • The ability to think strategically, make an impact, leverage expertise, change and improve solutions and processes

Qualifications & Prior Experience

  • Experience with Corporate Travel(l)er and/or FCM
  • Understanding XML and IUR
  • Experience with Corporate RedDox and Dynamics 365
  • Microsoft Office (word, excel, csv, powerpoint)
  • General Sabre GDS Experience

 Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts, in-house financial and health services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401K program
  • Company Share purchase scheme
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Location – Remote, USA

#LI-REMOTE

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within the United States except the State of Colorado

** Please advise your leader prior to applying **

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.

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