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Business Analyst

  • Queensland, QLD, Australia
  • Global Land Supply
  • Full time

About the Business 

Global Land Supply (GLS) is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, in-country support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.

About the Opportunity

We are looking for a Finance Business Analyst to join our Finance Systems and Projects team and contribute to the ongoing business improvement and capability enhancement. This is a hands-on role in building and delivering high quality, value adding enhancements as well as enabling, supporting, and leading the business analysts and system analyst for your domain.

This role will suit a business analyst with an accounting background or having worked on accounting projects. You’re not required to be a CA or CPA, but a good understanding of accounting principles is an advantage.

We want someone with a passion for building reliable, scalable solutions with a focus on value to the customer. You will have the opportunity to influence the culture, facilitate solution delivery, work with your team on strategy and execution, build world-class software products and coordinate with other teams across our global Product Management & Engineering teams.

The technologies you are familiar with are less important to us, though having experience on finance systems, in particular Dynamics365 Finance and Operations and travel management software, will be an advantage.

This is an exciting opportunity to be part of our dynamic fast-paced product management and engineering team with a customer-centric focus on what we do. We deliver quality, innovative digital solutions to delight our customers and achieve our strategic priorities.

The role will be based in our South Bank Brisbane office and is office-based, though we do offer flexible working including up to 2 days work from home and flexible start and finish times. This is generally a business hours-based role.

What you will be doing:

  • Work with key stakeholders and project/cross-project SMEs to elicit requirements, document user stories and user acceptance criteria
  • Based on the requirements, acquire an understanding of where key functional, integration and systems gaps are by working with key stakeholders, vendors and reviewing existing solution system designs
  • Translate business requirements and uses cases to develop and deliver integration specification/mapping documents adhering to existing integration design patterns
  • Modelling business processes and/or workflows where required and identifying opportunities for process improvements
  • Collaborating with developers, solution architects, business analysts and product owners to recommend applicable system and integration modifications required for enhancements 
  • Identifying issues, risks and benefits of proposed solutions and outlining business impacts to stakeholders and users
  • Reviewing and providing feedback to functional and technical specification documents for solutions from vendors
  • Provide technical assistance to troubleshoot and/or identify integration errors
  • Supporting business transition and helping to establish change
  • Document test cases and perform system integration testing on the delivered set of changes

What you will need:


  • Proven working experience as a Business Analyst for 5+ years
  • Demonstrated experience in documenting requirements/user stories, epics, use cases and test cases  
  • Ability to get up to speed quickly, to understand existing system capabilities and functionality  
  • Ability to read vendor specifications and perform gap analysis between inbound and outbound payloads with minimal assistance
  • Ability to work autonomously, effectively prioritise and execute tasks in a high-pressure environment is crucial
  • A demonstrated ability to solve problems in a complex environment with attention to detail and accuracy 
  • Demonstrated ability to conform to shifting priorities, demands and/or timelines  
  • Experience in working in both a hybrid waterfall and agile delivery methodology will be highly advantageous


  • At least 2+ years working in accounting projects
  • Experience working in the Retail / Travel Industry will be highly regarded
  • Experience working with financial and booking data will be highly regarded
  • Bachelor’s in computer science, Information Management, Information Technology or related field will be highly regarded
  • Experience with Microsoft Dynamics365 Finance & Operations or another enterprise accounting application
  • Writing user stories using the Gherkin framework
  • Experience using Azure DevOps for user stories, sprint planning and roadmaps
  • Bachelor in IT or Computer Science
  • Certificate IV in System Administration / Azure Fundamentals or Administrator qualification

What’s in it for you?

  • Award winning Flight Centre employee benefits:
  • OTE $115 k p.a.
  • The opportunity to play an integral role in the growth of the business
  • Ongoing training and development
  • Career opportunities within a growing global business
  • Travel discounts on flights, hotels and insurance for you, your family and friends
  • Thrive in a diverse and inclusive environment
  • Discounted financial and health services

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