At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
As the Business Analyst in Enterprise Technology Services (ETS), our Global Technology team, you will be experienced in analysing and identifying business needs and improvements, to assist with driving efficiencies across internal processes and improving technology platforms and products.
You will also be responsible for gathering requirements, documenting process, design and architecture, and have strong analytical and problem-solving skills. If you are knowledgeable in business process improvement, software development life cycle methodologies, system & data migrations, and have experience in creating commercial business cases to understand the ROI of opportunities, we welcome you to apply!
Day in the life:
Gather and document business requirements and translate them into functional specifications
Develop use cases and process flows to support the development of software solutions
Conduct stakeholder interviews to understand business needs and pain points
Collaborate with stakeholders to ensure that project objectives are aligned with business goals
Facilitate communication between business and technical teams
Create business cases and cost-benefit analyses to support business opportunities
Participate in user acceptance testing and ensure that solutions meet business requirements
Develop and maintain system documentation and training materials
You'll be perfect for the role if you have:
5+ years professional experience in a business analyst role
Background knowledge in discipline areas such as, requirements gathering process, design and architecture
Experience in system and data migrations will be beneficial
Knowledge in business process re-engineering and improvement
Strong facilitation skills
Good quality documentation skills, both technical and non-technical
Strong business acumen and critical thinking skills
Office hours: Standard Monday - Friday, however may require outside of hours due to Global nature
What’s in it for you?
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
Apply Now
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