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Business Analyst

  • Queensland, QLD, Australia
  • Global Land Supply
  • Full time

We are looking for an experienced Business Analyst (BA) to join our dynamic and fast-paced environment to assess and elaborate on business initiatives and ideas to support business growth objectives.

You will work closely with the Product Management team in assessing new business initiatives and ideas, this will include gathering and prioritising of customer requirements, capturing end-to-end business processes, as well as working closely with engineering, sales, procurement, marketing, and support teams to understand impacts 

If collaborating with stakeholders, including internal customers, internal operational teams and external vendors that may be the intended target market of the new initiatives or ideas gets you excited, please apply!


This is what you will sign up for: 


  • Gain a deep understanding of the customer experience, help identify product gaps and assess new initiatives and ideas that improve customer experience and drive growth

  • Completing the required analysis both quantitative and qualitative to support the assessment of new initiatives and ideas 

  • Presenting analysis of new initiatives and ideas to management in way that will facilitate informed decision making 

  • Define business problems via in-depth research, which can be either technical or non-technical, and then strategise to create solutions that drive positive business change 

  • Support Global Land and Supply Packaging products contribution to the profitable growth of Flight Centre’s divisions and brands 

  • Gain a broad knowledge of our product, including its value proposition, key features, user journeys, business goals, and KPIs 


 What you need to land the role: 


  • Experience in business analysis in a complex, tech-dependent global business 

  • Demonstrated experience with analysing and evaluating business initiatives and / or ideas to support business growth objectives 

  • Success in translating complex and / or vague concepts into digestible summaries, with recommendations that consider opportunity and risk. 

  • Ability to think at a big picture / macro level to support the development of business models and commercials 

  • Demonstrated ability to prioritize among competing opportunities and articulate the rationale behind your decisions 

  • Ability to think critically and converse with technical architects and developers 

  • A strong understand of financial concepts in the context of cost and benefit analysis including calculation of financial ratios such as Return on Investment 

  • Perform duties independently under general, minimal supervision within specific assignments 

  • Highly organised with strong attention to detail 


What’s in it for you? 


  • Flexible work environment  - WFH or our global head office at South Bank

  • Travel discounts and deals bookable through our internal team of travel agents, Travelwise  

  • Discounted financial and health services through our Moneywise and Healthwise businesses 

  • Global career opportunities in a network of brands and businesses 

  • Ongoing training and professional development 


We do things a little differently… 

We do things a little differently around here. We do things the FCTG Way. 

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years. 
Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way. 

If you think you have FCTG DNA, reach out today. 


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