We are looking for an experienced Business Analyst (BA) to join our dynamic and fast-paced environment to assess and elaborate on business initiatives and ideas to support business growth objectives.
You will work closely with the Product Management team in assessing new business initiatives and ideas, this will include gathering and prioritising of customer requirements, capturing end-to-end business processes, as well as working closely with engineering, sales, procurement, marketing, and support teams to understand impacts
If collaborating with stakeholders, including internal customers, internal operational teams and external vendors that may be the intended target market of the new initiatives or ideas gets you excited, please apply!
This is what you will sign up for:
Gain a deep understanding of the customer experience, help identify product gaps and assess new initiatives and ideas that improve customer experience and drive growth
Completing the required analysis both quantitative and qualitative to support the assessment of new initiatives and ideas
Presenting analysis of new initiatives and ideas to management in way that will facilitate informed decision making
Define business problems via in-depth research, which can be either technical or non-technical, and then strategise to create solutions that drive positive business change
Support Global Land and Supply Packaging products contribution to the profitable growth of Flight Centre’s divisions and brands
Gain a broad knowledge of our product, including its value proposition, key features, user journeys, business goals, and KPIs
What you need to land the role:
Experience in business analysis in a complex, tech-dependent global business
Demonstrated experience with analysing and evaluating business initiatives and / or ideas to support business growth objectives
Success in translating complex and / or vague concepts into digestible summaries, with recommendations that consider opportunity and risk.
Ability to think at a big picture / macro level to support the development of business models and commercials
Demonstrated ability to prioritize among competing opportunities and articulate the rationale behind your decisions
Ability to think critically and converse with technical architects and developers
A strong understand of financial concepts in the context of cost and benefit analysis including calculation of financial ratios such as Return on Investment
Perform duties independently under general, minimal supervision within specific assignments
Highly organised with strong attention to detail
What’s in it for you?
Flexible work environment - WFH or our global head office at South Bank
Travel discounts and deals bookable through our internal team of travel agents, Travelwise
Discounted financial and health services through our Moneywise and Healthwise businesses
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
We do things a little differently…
We do things a little differently around here. We do things the FCTG Way.
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.
Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.
If you think you have FCTG DNA, reach out today.
Apply Now
Thank you and hold tight, you will now be directed to our Apply Portal to complete your application
As a Senior Account Manager our objective is to nurture effective client relationships and deliver a comprehensive travel service. The role will involve managing the relationship between FCM Travel Solutions and National Clients.
The FCM Global Customer Success Leader bears overall responsibility for Customer success pillar for MNC customers for the period between on-boarding go lives and handing over to Account Managers and operational teams for BAU.
The FCM Global Customer Success Leader bears overall responsibility for Customer success pillar for MNC customers for the period between on-boarding go lives and handing over to Account Managers and operational teams for BAU.
This website uses cookies which personalise content such as job recommendations and analyse our traffic. You consent to our cookies if you click "I Accept". If you click on "I Do Not Accept", then we will not use cookies but you may have a deteriorated user experience. You can change your settings by clicking on the Settings link on the top right of the device. You can view our Privacy Policy here
Manage Consent Preferences
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
