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Business Analyst

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time

At Flight Centre Travel Group our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

As the Business Analyst in Consultant Commerce you'll work closely with Product Managers, Product Owners, Engineers, and UX/UI Designers in helping execute the product vision and strategies by providing well-articulated solutions that empower our consultants to be the best travel experts in the world. We work autonomously from anywhere and work collaboratively online or in the office to achieve our team goals.

If you'd like to be responsible for eliciting, analysing, and translating complex business processes into systems requirements for the continuous improvement of the multiple products that make up the quoting and booking process for Flight Centre’s retail operations, please apply!


Key Responsibilities include:


  • Facilitating, eliciting, and gathering of business requirements
  • Analysing business requirements, management systems, process performance, and technical solutions
  • Documenting requirements by studying business functions, gathering information from users, and evaluating output
  • Identifying key business/system processes, business rules, functional & non-functional requirements
  • Collaborating closely with product owners, engineers, solution architects and test teams to develop, test and implement new features
  • Analysing and identifying functional and experience gaps that lead to recommendations for improving product performance and capabilities
  • Providing support in ideating, developing, implementing and enabling new features and system improvements
  • Proactively seeking data and information sources to help the team make data driven decisions
  • Conducting gaps analysis and providing recommendations to stakeholders
  • Assisting with the configuration and development of system enhancements and innovation


You'll be perfect for the role if you are:


  • Enthusiastic about using structured business process analysis in influencing the best digital experiences
  • An advocate for the value of well-articulated and detailed business and system requirements in delivering continuous improvement features
  • Eager to visually communicate your insights and recommendations
  • Keen to thrive in a collaborative workplace; working closely with a cross-functional team of product managers, product owners, designers and engineers.
  • A creative problem solver that’s excited by a challenge, and can back it all up with well-researched and accurate data
  • Have a genuine passion to learn from the people around you and a keen interest in growing within a company long term


Desired skills and experience:


  • 3+ years’ experience in Business Analysis, preferably in the SaaS space
  • 2+ years’ experience working in or with Agile product teams
  • Demonstrated experience in proven business analysis methodologies such as business process mapping, gap analysis and written functional requirements for product teams
  • Demonstrated experience in solution definition, business process flows, impact analysis, problem resolution and reporting
  • Ability to fully articulate requirements, insights, and recommendations to digital product teams and business stakeholders
  • Excellent written and verbal communication, presentation and facilitation skills
  • Ability to present and effectively engage with internal stakeholders and external vendor partners
  • Ability to be a team player in a cross-functional team with a collaborative mindset


Let's skip to the good part:


  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Travel discounts and deals bookable through our internal team of travel agents
  • Discounted financial services
  • Ongoing training and professional development
  • Chance to attend Global conferences (Bali 2023)
  • Paid Parental Leave  
  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green.  

Who we are:  


Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way.  Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.  

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.    

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.    

Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way   




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