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Business Development & Account Manager

  • New South Wales, NSW, Australia
  • Queensland, QLD, Australia
  • Victoria, VIC, Australia
  • Global Land Supply
  • Full time

About the Opportunity

The Travel Junction (TTJ) provides Flight Centre Travel Group’s travel product to the global travel trade, through a range of connectivity solutions.

The Business Development & Account Manager (BDAM) is tasked with developing commercial relationships with large market accounts, high potential and long tail accounts.  In addition, management of accounts as part of key retail consortia; retail network accounts and wholesale accounts. 

BDAM’s grow business by identifying client needs and delivering TTJ product solutions. BDAM’s increase the exposure of TTJ content within their distribution networks, understanding how and why decisions are made to preference one product or provider over another. They facilitate roll out of the TTJ booking platform and drive connectivity with wholesale clients through our Supplier API.  They use agreed incentives to scale our business within their assigned client base. 

BDAM’s represent the company and all its product lines via telephone sales calls and strategic client face-to-face meetings in their designated territories; participate in trade events and conduct on-line system training via video calls and webinars.  Ultimately, they increase the company’s revenue and profit, maximise the company’s exposure and service all accounts in their sales territory.

This role may be based in either Melbourne, Sydney or Brisbane.

Reporting to: Director of Sales

Key Relationships:  Existing Wholesale and Retail Sales Leaders, HELiO System Support, Global Land Supply, Product Management, Finance

Key Activities:

  • Grow TTJ Total Transaction Volume within the managed account base
  • Exceed the yearly revenue goals set for their client base
  • Identify the key stakeholders, decision makers and influencers in their client base and promote TTJ content across the travel agent community
  • Apply agreed appropriate commercial incentives to maximise revenue and profit growth
  • Schedule and implement periodic on-line agency training seminars
  • Represent the company at trade shows and other industry-related events
  • Develop and maintain excellent working relationships across the TTJ regional management and account management teams
  • Gather market intelligence and maintain active membership in the travel industry community
  • Participate in strategic account planning, periodic reporting and customer relationship management
  • Manage and communicate all customer service and product issues in a timely manner to appropriate TTJ team members for prompt follow up and action
  • Adhere to and submit all monthly expenses based on budgets and reporting guidelines
  • Report all sales activity and outcomes in Salesforce
  • Attend company mandated in and out of country meetings, conferences, educational trips and training sessions
  • Manage distribution of promotional material – EDM’s and ad hoc promotional offers to optimise sales conversion
  • Implement agreed strategic commercial agreements
  • Implement sales call cycle as agreed with Director of Sales


About You

  • Strong experience in sales and account relationship management
  • Minimum 5 years’ experience in a sales or administrative role in a travel-related retail or wholesale environment
  • Intermediate knowledge of travel reservation/booking systems
  • Intermediate knowledge of travel supply API and process flows
  • Excellent written and verbal communication skills
  • High degree of interpersonal skills and ability to interact at a high level
  • Dynamic, outgoing personality, self-motivated, resourceful, highly independent, innovative, creative with a high degree of customer service and results-oriented
  • Data driven. Very comfortable at interpreting data and using portfolio reporting to retain and grow business
  • Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Team Player
  • Advanced/Intermediate Salesforce experience preferred
  • Must possess superior organisational, communication, and negotiation/sales skills


About the Benefits

  • Work with Australia’s largest travel retailer
  • Global career opportunities in a network of brands 
  • We embrace a hybrid workplace, with work from home and office options available
  • Travel discounts on flights, hotels and insurance for you, your family and friends
  • Thrive in a diverse and inclusive environment
  • Discounted financial and health services
  • Access to our 24/7 internal gym 
  • Find our full list of benefits here:


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