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Business Development & Account Manager

  • New South Wales, NSW, Australia
  • Victoria, VIC, Australia
  • The Travel Junction
  • Full time

About the Opportunity

The Business Development & Account Manager (BDAM) -The Travel Junction (TTJ) is tasked with developing commercial relationships with large market accounts; high potential and long tail accounts part of key retail consortia; and retail network accounts. 

BDAM’s grow business by identifying client needs and delivering TTJ product solutions.

BDAM’s increase the exposure of TTJ content within their distribution networks, understanding how and why decisions are made to preference one product or provider over another.

They use agreed incentives to scale our business within their assigned client base. 

BDAM’s represent the company and all its product lines via telephone sales calls and strategic client face-to-face meetings in their designated territories; participate in trade events and conduct on-line system training via video calls and webinars. 

Ultimately, they increase the company’s revenue and profit, maximise the company’s exposure, and service all accounts in their sales territory. 


Key Relationships

  • GM, Existing Wholesale and Retail Sales Leaders, HELiO Systems Support, Global Supply, Product Management, Finance


Key Activities:

  • Grow TTV within the managed account base
  • Exceed the yearly revenue goals set for their client base
  • Identify the key stakeholders, decision makers and influencers in their client base and promote TTJ content across the travel agent community
  • Apply agreed appropriate commercial incentives to maxim revenue and profit growth
  • Schedule and implement periodic on-line agency training seminars
  • Represent the company at trade shows and other industry-related events
  • Develop and maintain excellent working relationships across the TTJ regional management and account management teams
  • Gather market intelligence and maintain active membership in the travel industry community
  • Participate in strategic account planning, periodic reporting and customer relationship management
  • Manage and communicate all customer service and product issues in a timely manner to appropriate TTJ team members for prompt follow up and action
  • Adhere to and submit all monthly expenses based on budgets and reporting guidelines
  • Report all sales activity and outcomes in Salesforce
  • Attend company mandated in and out of country meetings, conferences, educational trips and training sessions
  • Manage distribution of promotional material – EDM’s and ad hoc promotional offers to optimise sales conversion
  • Implement agreed strategic commercial agreements
  • Implement sales call cycle as agreed with Director of Sales


What you will need:

  • Strong experience in Sales and account relationship management in a B2B travel role
  • Minimum 5 years’ experience in a sales or administrative role in a travel-related retail or wholesale environment
  • Intermediate knowledge of travel reservation/booking systems
  • High degree of interpersonal skills and ability to interact at a high level
  • Dynamic, outgoing personality, self-motivated, resourceful, highly independent, innovative, creative with a high degree of customer service
  • Data driven - very comfortable at interpreting data and using portfolio reporting to retain and grow business
  • Advanced/Intermediate Salesforce experience preferred
  • Must possess superior organisational, communication, and negotiation/sales skills


What’s in it for you:

  • Generous remuneration structure (OTE $85,500 + super/incentives) and Employee Share Scheme
  • Travel, insurance and accommodation discounts
  • In-house financial and health services, access to internal 24/7 gym and End-of-Trip facilities
  • Ongoing training and professional development
  • Flexible/hybrid working environment
  • Brightness Of Future: Employees have the right to see a clear pathway to achieving career ambitions, and promotion and transfers from within are our preference
  • Global career opportunities in a network of brands and businesses in over 20 countries
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, workplace giving and volunteer leave
  • Find our full list of benefits here:


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