About the Opportunity
The Business Improvement Manager is responsible for ensuring product support is operating at maximum efficiency.
They collaborate with Product Support leaders to ensure both technical solutions and offshore partners effectively support product functions - through effective process and solution design, identifying and implementing automation opportunities, service level management, and defining business requirements and priorities of new FCTG or industry processes.
They are responsible for the day to day administration of Product platforms, and are proactive in identifying and surfacing opportunities for improvement and further automation or offshoring gains.
Strong relationships with Product support, Offshore partners, Product Management (Technology) and other tech partners provide mechanisms for continuous two-way feedback, allowing for continuous automation improvement and process refinement.
What you will be doing:
Internal: Global Supply, Product, Technology, L&D, Consultants, Procurement, Customer Data and Insights
External: Suppliers, Industry partners
What you will need:
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