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Change Analyst

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time

Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 


Flight Centre Travel Group (FCTG) is seeking a Change Analyst to drive the deployment of System, process, people and culture change within FCTG’s Global Leisure network. This is an opportunity to work within a dynamic project team in a complex environment providing analysis of key project deliverables.


If you can demonstrate extensive experience in Change Analysis in different parts of a business, we’d love to hear from you.  FCTG, over the last 24 months has initiated a Transformative change program to the consultant and customer booking technology systems and consequently processes.


At FCTG our people are our greatest asset.  We’re a bunch of passionate people who specialise in their fields.  We’re avid explores, aviation buffs, tech mavericks, and social butterflies.  At the heart of everything we do is a desire to have fun.  We strive to create collaborative working environments, where inclusion and diversity is celebrated.


Day to day..


  • Plan and lead the facilitation of change impact discussions with stakeholders to identify and quantify impacts, risks and issues.
  • Provide input and insights into change planning to ensure change management approaches align with best practice.
  • Document change impact assessment outcomes, to determine the scale of change and associated business readiness activities required for successful change.
  • Represent the findings of change impact analysis in planning discussions with the
  • Enterprise/Program/ Change Management team to shape program deliverables.
  • Support the development of training plans, implementation plans and deployment of both.
  • Coordinate and track the monitoring of actions arising from change impact assessment.
  • Provide input, document requirements, test and support the delivery of training programs to deliver change solutions that measurably impact the change.
  • Place the customer at the centre of all decision making.
  • Work with the Change Lead to develop and review meaningful performance management and development plans


We’d love to hear from you if you have:


  • At least 5 years’ experience within an enterprise environment working within the Change environment
  • Worked in an Agile environment including SCRUM, KANBAN and Story mapping
  • A relevant university degree and/or industry qualification
  • The ability to build, maintain and grow strong relationships across multiple stakeholders
  • Knowledge of Travel and IT industry, desirable
  • Outstanding negotiation skills


Let’s skip to the good part:


  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Ongoing training and professional development
  • Travel discounts and deals bookable through our internal team of travel agents, Travelwise 
  • Discounted financial and health services through our Moneywise and Healthwise businesses
  • Global career opportunities in a network of brands and businesses


We do things a little differently…

We do things a little differently around here. We do things the FCTG Way.

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.
Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.

If you think you have FCTG DNA, reach out today.



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