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Change Analyst

  • Queensland, QLD, Australia
  • ETS
  • Full time

At Flight Centre Travel Group (FCTG), our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

As the Change Analyst at FCTG, you'll assist in deploying systems, processes, and people and culture change within FCTG. This role will see you work alongside a Change Manager within a dynamic project team, assisting in the delivery of change and providing change analysis for key project deliverables.

If you have extensive experience in providing change analysis to different parts of a business, thrive working in a collaborative environment and enjoy working on continuous improvement, please apply! 


Day to day:


  • Support the delivery of change management activities and deliverables aligned to the FCTG Change Framework
  • Work with key stakeholders to facilitate the analysis and review of impacts and business readiness, assisting with the development of change initiatives and associated communications
  • Support the development of change management documentation and deliverables, including developing communications (written and digital) and training content (artifacts and media)
  • Assist the Change Manager in tracking the successful implementation of change management activities, providing input into stakeholder reporting, identifying risks and issues, and developing appropriate mitigations
  • Develop and maintain effective working relationships to support the development and implementation of change activities
  • Demonstrate a personal commitment to health and safety and support a diverse and inclusive workplace
  • Compliance with all relevant legislation, policies, procedures, and practices


The ideal candidate will have:


  • Minimum 2 years working within a change, consulting, process improvement or project management experience within a large, multidisciplinary organisation (required)
  • Understanding of change methodologies (required)
  • Facilitating workshops and / or training sessions (required)
  • Creating and delivering written and digital communications (desirable)
  • Working within a travel organisation (desirable) 




  • Tertiary qualifications in Change Management (Prosci, APMG, etc. certifications), related disciplines (Process Improvement, Human Resources, Communications, Business, etc.), or equivalent experience is required


Working as part of a global business may require some activity outside BNE business hours. Flight Centre Travel Group operates a flexible working environment which includes the ability to support flexible hours.


Let's skip to the good part:


  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Travel discounts and deals bookable through our internal team of travel agents
  • Discounted financial services
  • Ongoing training and professional development
  • Chance to attend Global conferences (Bali 2023)
  • Paid Parental Leave  
  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green.  


Who we are:  


Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way.  Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers.  

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.    

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams, work collaboratively and take ownership of our business to achieve our goals.    

Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That's the FCTG Way 


FCTG does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.  If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to FCTG and no fee will be payable


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