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Commission Specialist - Toronto, Canada

  • Ontario, Canada
  • Flight Centre Travel Group
  • Full time


Commission Specialist

Who we are:

It all started with one double decker bus in 1973 – and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world’s largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has company-owned leisure and corporate travel businesses in 23 countries.

We are fellow travellers passionate about helping others see the world.

About the opportunity:

Reporting to the Global Corporate Land Commissions Manager, you will analyse the current commission processes and work with our commission’s collection company to ensure all hotel commission is collected in a timely manner. You will implement sufficient financial controls and processes to improve Flight Centre Travel Group commission collection outcomes and audit hotel responses for accuracy and support the business with commission related queries.

This is a hybrid role; expectations are that you will work from our office in Toronto 3 days per week and remotely for 2 days. 

Who you are:

  • Financial analysis and business acumen: Ability to provide financial insight and support to commercial business decisions
  • Entrepreneurial initiative: Identifies business opportunities and process improvement
  • Excellent oral and written communication: Ability to communicate information to people at all levels of the business. Ability to communicate with hotels and influence them to improve their commission payment processes
  • Ability to challenge accepted business convention: Persistence in challenging business decisions and processes

Key Responsibilities

Commissions Collection and Analysis

  • Work with Onyx to identify outstanding commission
  • Provide monthly reporting on each hotel chain’s commission payment performance
  • Contact hotels to support Onyx activity to collect outstanding commission
  • Audit hotel responses for accuracy
  • Set up processes to ensure financial controls remain in place for commission collection


  • Develop and maintain reporting processes and systems which allow businesses to report and track commission earnings


  • Work with Finance to ensure successful distribution of all commission to the correct consultants and teams
  • Report on unallocated commission collected per brand


  • Provide support to the front-end businesses on general commission queries
  • Ad hoc reporting on commission payments relating to teams or customers
  • Investigate missing commission and follow up queries relating to payments
  • Support the collection of group commission, not supported by Onyx

Position Requirements:

  • Previous experience in travel or related industry
  • Previous experience with revenue recovery preferred
  • Demonstrated ability in developing and implementing business processes
  • Demonstrated ability to support strategic decision making and market awareness
  • Demonstrated ability to work with the business to achieve business goals
  • Working knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc. 
  • Experience in PowerBI or other similar data visualisation technologies is an asset

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • A career, not a job: We offer genuine opportunities for people to grow and evolve.
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures programs supporting nominated charities through Workplace Giving, Volunteering and Fundraising. 

Benefits Include: 

  • Generous remuneration structure
  • Travel perks/discounts. 
  • Health & Wellness Programs and Employee Financial Wellness Services 
  • Generous paid-time-off policy  
  • Diversity & Inclusion initiatives 
  • Benefits include vision, medical, and dental 
  • Employee Assistance Program 
  • RRSP with matching 
  • Employee Share Plan 
  • Ongoing training and professional development 

If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture, then APPLY NOW. 

Location – Toronto, ON, Canada

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Apply Now

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