Needing to find a better balance between your career and family?
About the Opportunity
If you are an experienced travel consultant and are finding yourself in one of the above positions...then Flight Centre's Corporate After Hours Customer Care team is for you!
We are currently seeking experienced travel industry experts looking for either part-time, fully remote or a hybrid mix of work from home/office and after hours.
The corporate travel division comprises a diverse range of corporate travel brands, headlined by the global powerhouses of FCM, Corporate Traveller and Flight Centre Business Travel.
As travel is again taking off, Corporate Customer Care is one of Flight Centre Travel Group’s most integral support businesses, assisting our Corporate clients across the world.
To be successful you will have:
Minimum 1 year of retail travel and/or corporate travel agency experience - only experienced travel consultants will be considered
Sabre/GDS system experience is ESSENTIAL
Ability to interpret fare rules, change fees, additional collections
Exceptional customer service and problem-solving skills
High degree of accuracy and attention to detail
Excellent written and verbal communication skills
Ability to work under pressure, manage time effectively and meet deadlines
Ability to meet challenges with resourcefulness and work autonomously
Flexibility to work a rotating roster based on a 24/7 business
Experience in Lumina/Portal and self-ticketing are highly desirable
Remuneration:
Salary: OTE $70,000 - $85,000 plus super p.a. (pro rated for part time)
Retainer: $70,000 + plus up to $15,000 in additional rates for shift work
Additional allowances: Overtime on offer monthly
Ideal for Part-Timers:
0.6 FTE: approx 48 hours/fortnight, minimum of 2 full weekends per month required
0.8 FTE: approx 64 hours/fortnight, minimum of 2 full weekends per month required
Work from Home offered, or ability to work from Brisbane Head Office, or a hybrid mix
Business opening hours: Open 24 hours daily, year round
Examples of potential shift times: 0700-1530, 1200-1830, 1530-2330, 1830-0300, 0100-0930,
0300-1130
In reward for your commitment and performance you will receive:
Work with Australia’s largest travel retailer
Global career opportunities in a network of brands in more than 20 countries
We embrace a flexible workplace with remote, work from home and office options available
Travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
Ongoing training and personal development
Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Apply Now
Thank you and hold tight, you will now be directed to our Apply Portal to complete your application
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