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Corporate After Hours Consultant

  • Australian Capital Territory, ACT, Australia
  • New South Wales, NSW, Australia
  • Northern Territory, NT, Australia
  • Queensland, QLD, Australia
  • South Australia, SA, Australia
  • Tasmania, TAS, Australia
  • Victoria, VIC, Australia
  • Western Australia, WA, Australia
  • FCM
  • Part time

 

  • Looking for more flexible working arrangements?
  • More of a problem solver than a salesperson?
  • Struggling to find the time to work and study?
  • Needing to find a better balance between your career and family?

 

About the Opportunity

If you are an experienced travel consultant and are finding yourself in one of the above positions...then our After Hours Customer Care team is for you!

We are currently seeking experienced travel industry experts looking for either part-time, fully remote or a hybrid mix of work from home/office and after hours.

As travel is again taking off, Corporate Customer Care is one of Flight Centre Travel Group’s most integral support businesses, assisting our Corporate clients across the world.

 

To be successful you will have:

  • Minimum 1 year of retail travel and/or corporate travel agency experience - only experienced travel consultants will be considered
  • Sabre/GDS system experience is essential
  • Ability to interpret fare rules, change fees, additional collections
  • Exceptional customer service and problem-solving skills
  • High degree of accuracy and attention to detail
  • Exceptional customer service and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work under pressure, manage time effectively and meet deadlines
  • Ability to meet challenges with resourcefulness and work autonomously
  • Flexibility to work a rotating roster based on a 24/7 business
  • Experience in Lumina/Portal and self-ticketing are highly desirable

 

Remuneration:

Salary: OTE $70,000 - $85,000 plus super p.a (pro rated for part time)

Retainer: $70,000 + plus up to $15,000 in additional rates for shift work

 

Ideal for Part-Timers:

0.6 FTE: approx 48 hours/fortnight, minimum of 2 full weekends per month required

0.8 FTE: approx 64 hours/fortnight, minimum of 2 full weekends per month required

Work from Home offered, or ability to work from Brisbane Head Office, or a hybrid mix

5 Weeks Annual Leave

Additional allowances: Overtime on offer monthly

Business opening hours: Open 24 hours daily year round

Examples of potential shift times: 0700-1530, 1200-1830, 1530-2330,  1830-0300, 0100-0930,

0300-1130

 

In reward for your commitment and performance you will receive:

  • Work with Australia’s largest travel retailer
  • Global career opportunities in a network of brands in more than 20 countries
  • We embrace a flexible workplace, with work from home and office options available
  • Travel discounts on flights, hotels and insurance for you, your family and friends
  • Thrive in a diverse and inclusive environment
  • Ongoing training and personal development
  • Discounted financial and health services
  • Access to our internal 24/7 gym 
  • Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia

 

Apply Now

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