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Corporate After Hours Consultant

  • New South Wales, NSW, Australia
  • Queensland, QLD, Australia
  • South Australia, SA, Australia
  • Victoria, VIC, Australia
  • Western Australia, WA, Australia
  • Corporate Traveller
  • Full time
  • Part time

  • More of a problem solver than a salesperson?  
  • Struggling to find the time to work and study?  

  • Needing to find a better balance between your career and family?

 

About the Opportunity

If you are an experienced travel consultant and are finding yourself in one of the above positions...then our After Hours Customer Care team is for you!  

Corporate Customer Care is one of Flight Centre Travel Group’s most integral support businesses assisting our Corporate clients across the world. We are based in Flight Centre's global head office in South Bank and seeking experienced consultants and industry experts to join our dynamic and vibrant team.

 To be successful you will have:

    • Minimum 1 year of retail and/or corporate travel agency experience
    • GDS experience in Sabre (essential) and Galileo 
    • Ability to interpret fare rules, change fees, additional collections 
    • Exceptional customer service and problem-solving skills
    • High degree of accuracy and attention to detail
    • Exceptional customer service and problem-solving skills
    • Excellent written and verbal communication skills
    • Ability to work under pressure, manage time effectively and meet deadlines
    • Ability to meet challenges with resourcefulness and work autonomously
    • Flexibility to work a rotating roster based on a 24/7 business
    • Experience in Lumina/Portal and self-ticketing is highly desirable
    • Remote/work from home/flexible working arrangements Australia-wide available

Remuneration:

Package: $77,000 including super 

0.6 FTE: approx 48hrs/fortnight, minimum of 2 full weekends per month required with an additional full weekend worked per quarter. 

0.8 FTE: approx 64hrs/fortnight, 3 full weekends per month required with an additional weekend day per quarter. 

Additional allowances: Overtime on offer monthly. 

Business opening hours: Open 24hrs year round

Examples of potential shift times: 0700-14.30, 1200-1830, 1530-2330, 1830-0300, 01:00-0930, 0300-1130

Apply Now

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