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Corporate Applications Services Director - Remote, CAN

  • Virtual, Arkansas, United States
  • Flight Centre Travel Group
  • Full time

Corporate Applications Services Director- Americas


The purpose of the Corporate Applications Services Director’s role:

  • A key component of this role is product management for the D365 and RDX products. This role is responsible for ensuring that the products support the company’s overall strategy and goals. This role is ultimately responsible for managing the product throughout its lifecycle and the many changing iterations.
  • Effective deployments for enhancements and fixes for two business critical corporate applications: Corporate RDX (an in-house built point of sale application) & Microsoft D365
  • Assessing the integration requirements of peripheral applications and projects impacting the SME & FCM Businesses
  • Management and development of individuals within the Team
  • Responsibilities

    Applications Product Management – 30%

    • Engage with internal stakeholders to establish 6month/1year/3year roadmap applications
    • Work directly with Development team to prioritize requests and ensure they meet future vision of products
    • Stay current on new offerings for products and share with stakeholder as appropriate
    • Vendor mgmt. - Manage vendor relationships with key partners, and service providers (ATI, inTWO, Genisys, TravelOps)
    • Provide data and reporting of trends to relevant departments in ad-hoc, weekly or monthly updates

    Applications Project Management – 25%

    • Manage overall prioritizations between production defects, new requirements, change requests, enhancements, and new products/projects requesting integration
    • Define, document, and implement version release cycle processes ensuring realistic quality, change control and risk management processes are maintained
    • Coordinate the testing and implementation of new enhancements and defect fixes for production systems
    • Monitor and control costs and resources, managing expectations to stakeholders

    Team Management – 20%

    • Manage and support the day-to-day activities of the Applications Services team, providing guidance, direction, and support
    • Develop and mentor team members conducting one on ones, providing career development support
    • Create and deliver Team objectives and key results (OKRs)
    • Manage and approve timecards and vacation, balancing resource needs of the business and release cycles

    Change Management & Communication – 25%

    • Manage the release of enhancements to applications, including change readiness planning, impact assessments, training, go live and post go live assessments
    • Coordination and maintenance for ongoing updates to systems manuals and related documentation
    • Advise management on situations that may require additional support or escalation
    • Determine root cause of issues and communicate appropriately to relevant stakeholders and end-users
    • Promote automation, process improvements, and use of applications where relevant, bringing order to complex situations and keeps focus on business objectives
    • Works with senior leaders responsible, to ensure maximum improvements are made in the business operations, as groups of projects deliver products into operational use


    Required Skills & Qualifications

    • 5+ years prior experience leading and managing a team
    • 3+ years prior experience Product Management
    • Strong product management skills with experience organizing, prioritizing, planning, and executing requests from definition through implementation, involving internal personnel and third-party contractors
    • Excellent analytical ability, strong judgement skills, supervisory skills, and organizational skills
    • Excellent relationship builder with all levels of the organization (end-users, team members, functional leads, business leaders, senior management), and ability to communicate technical issues to non-technical business colleagues
    • Proficient use of Microsoft Office applications (Project, Word, Excel, PowerPoint, Visio, Teams and SharePoint)
    • Experience working in a highly dynamic and challenging environment
    • Extensive travel industry knowledge and experience across all key disciplines including but not limited to operations, online, reporting, project management, IT management.
    • Experience using and supporting complex architecture environments consisting of custom applications
    • Self-starter with the ability to work autonomously, learn quickly and adapt to change
    • Strong and collaborative work ethic; team oriented; high integrity
    • Passion and demonstrated ability for continuous process improvement
    • Extensive experience with an understanding of front, mid and back-office travel and its related systems
    • Drive and demonstrated success working independently in a virtual environment

    Desirable Skills & Qualifications

    • Proficient working knowledge of GDS applications
    • Proficient working knowledge of Microsoft D365 Finance and Operations
    • Good working knowledge and experience with database applications and system infrastructure and architecture
    • Experience working with AzureDevOps
    • Experience working in an Agile Development environment
    • Attention to detail and pride in well-presented and accurate work
    • Flexibility to travel as required to regional/team member locations

    Benefits Include:

    • Generous remuneration structure
    • Travel perks/discounts.
    • Health & Wellness Programs and Employee Financial Wellness Services
    • Generous paid-time off policy 
    • National/International Award Nights and Conferences
    • Diversity & Inclusion initiatives
    • Benefits including vision, medical, and dental
    • Employee Assistance Program
    • RRSP with matching
    • Employee Share Plan
    • Global career opportunities in a network of brands and businesses
    • Ongoing training and professional development
    • Fun and flexible work environment
    • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
      • Employee giving program
      • Annual Charity Trip
      • Office Environmental Program
      • 1 Volunteer Day per Calendar Year


    Location – Remote, Canada

    If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then APPLY NOW.

    Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

    Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at


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