Collage, Poster, Advertisement, Person, Photo Booth

Corporate Billback Fulfilment Assistant Team Manager

  • Flexible, Greater London, United Kingdom
  • Flight Centre Travel Group
  • Full time

We are looking for a passionate individual to line-manage the Corporate Billback stream within the Corporate Admin Function.

This person is responsible for ensuring the team is supported and set up to succeed, that we get through the necessary volume of work in the desired time frame and that we communicate progress to relevant stakeholders. They are also responsible for doing the work alongside their team who are responsible for ensuring any failed billback transactions for any CT or FCM customer is resolved to allow smooth check-in and no payment issues. These failures will take place in the format of either email failures from Conferma or emails and phone calls directly from hotels themselves. The role involves liaising directly with the hotel in question, trouble-shooting the issue and ensuring that the billing instructions issued by the consultant have been communicated to the hotel and well received. Actions can include: deploying new Conferma cards in the case of reservations being cancelled within the penalty period, dealing with hotel enquiries where the card has been declined and resolving the issue, completing payment links where necessary. Each affected booking must also be run through the billback smartflow to provide detailed reporting which will allow the onshore billback team to work closely with Corporate Land, Conferma and the hotels to prevent further issues at these properties. This person is also responsible for auditing the billback failures and communicating back a succinct summary of training needs and/or proposed  system improvements to help reduce the volume of admin tasks needed. This audit and report is expected once a month.

Apply Now

Not You?

Thank you and hold tight, you will now be directed to our Apply Portal to complete your application

Refer a friend

Not You?

Thank you!

 

Recommended Jobs

Sales Development Representative - Montreal, Canada (Hybrid) / Représentant(e), Développement des ventes - Montréal (Hybride)

515945 Quebec Quebec Canada Quebec, Canada Corporate Traveller Business Development , Corporate & Group Travel
We are looking for a motivated and driven Sales Development Representative (SDR) who will assist in spearheading the growth of start up to mid-size business travel by sourcing, qualifying, and routing opportunities for corporate travel accounts in...

Internal Communications Manager- Philadelphia, PA (Hybrid)

515944 Pennsylvania Pennsylvania United States Pennsylvania, United States Flight Centre Travel Group Information & Technology, Marketing, Web, Creative & UX, People & Culture
WhereTo (now a part of Flight Centre Travel Group). We have an exciting opportunity has arisen to join the Global marketing team of one of the world’s leading corporate travel management companies. This is an exciting opportunity to be an integral...

FCM Consulting -Program Manager - Boston, MA

515943 Massachusetts Massachusetts United States Massachusetts, United States FCM Corporate & Group Travel
The FCM Global Customer Success Leader bears overall responsibility for Customer success pillar for MNC customers for the period between on-boarding go lives and handing over to Account Managers and operational teams for BAU.

FCM Global Customer Success Leader (Hybrid) - Toronto, Ontario

515942 Ontario Ontario Canada Ontario, Canada FCM Corporate & Group Travel, Operations & Professional Services
The FCM Global Customer Success Leader bears overall responsibility for Customer success pillar for MNC customers for the period between on-boarding go lives and handing over to Account Managers and operational teams for BAU.

Not right for you?

Sign up to job alerts!

Not You?

Thank you