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Corporate Customer Care Consultant

  • Queensland, QLD, Australia
  • FCM
  • Part time

  • More of a problem solver than a salesperson?  
  • Struggling to find the time to work and study?  

  • Needing to find a better balance between your career and family?

 

About the Opportunity

If you are an experienced travel consultant and are finding yourself in one of the above positions...then our After Hours Customer Care team is for you!  

As travel is again taking off, Corporate Customer Care is one of Flight Centre Travel Group’s most integral support businesses, assisting our Corporate clients across the world. We are based in Flight Centre's global head office in South Bank, Brisbane and seeking only experienced travel consultants and travel industry experts to join our dynamic and vibrant team.

 

 To be successful you will have:

    • Minimum 1 year of retail and/or corporate travel agency experience - only experienced travel consultants will be considered
    • GDS experience in Sabre (essential) and Galileo 
    • Ability to interpret fare rules, change fees, additional collections 
    • Exceptional customer service and problem-solving skills
    • High degree of accuracy and attention to detail
    • Exceptional customer service and problem-solving skills
    • Excellent written and verbal communication skills
    • Ability to work under pressure, manage time effectively and meet deadlines
    • Ability to meet challenges with resourcefulness and work autonomously
    • Flexibility to work a rotating roster based on a 24/7 business, with a minimum of 3 days per week
    • Experience in Lumina/Portal and self-ticketing are highly desirable

 

Remuneration:

Only part time positions are on offer in the After Hours business. 

Salary: $70,000 plus super p.a. - pro rata

0.6 FTE: approx 48hrs/fortnight, minimum of 2 full weekends per month required with an additional full weekend worked per quarter 

0.8 FTE: approx 64hrs/fortnight, 3 full weekends per month required with an additional weekend day per quarter 

Additional allowances: Overtime on offer monthly

Business opening hours: Open 24hrs year round

Examples of potential shift times: 0700-14.30, 1200-1830, 1530-2330, 1830-0300, 01:00-0930, 0300-1130 with flexible/work from home options available

Apply Now

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