Corporate Solutions Support Analyst

 At Flight Centre Corporate Americas, we provide highly individualized travel services and leading edge technology to travelers’ across all corporate brands. We are one of the world's leading and fastest growing Business Travel Retailers. Our teams are the best in the business, providing clients with exceptional service and product knowledge. 

Technology plays an ever-increasing role in our industry; we are constantly looking at solutions to bring efficiencies to the business and to our clients.  As part of the larger Flight Centre Corporate Technology family, the Corporate Solutions Support team provides services internally to Account Management, Sales, and Operations.  We support multiple technology platforms including several Online Booking Tools, our ever growing Agent and Client Portals, Sabre GDS, custom mid-office programming, and more.

If being at the helm of it excites you, and you desire to be an expert and educator, always learning something new, then this is the job for you! 

Summary: The overall scope of this position will be to provide internal 2nd level support to the FC Americas Corporate Businesses on existing technology platforms; including but not limited to our profile database, client portal, mobile app, online booking tools, mid office and agent scripting systems.

The ideal person is solutions-focused, thorough, detail-oriented and creative, who will go the extra mile to provide excellent support to our internal teams who rely on us for our over-arching technical savvy in all areas of our Corporate Business systems. 

Responsibilities:

• Manage and take ownership of support requests via automated tracking system
• Mid level technical administration of online booking tools
• Provide an outstanding and professional customer experience
• Be a subject matter expert in most systems in order to provide superior consultative support
• Process documentation
• Project management

Position Requirements:

• 4+ years in a customer support role - Excellent customer service skills a MUST!
• Sabre GDS and Online Booking Tool experience highly preferred (Concur, DEEM, FCM Booking/MELON etc)
• Understanding of QC processes and data integrity
• Must possess a skill set in analytical thinking and creative problem solving
• Must be detail oriented, with excellent verbal and written communication skills
• Must demonstrate professionalism working directly with internal clients at all levels of the business
• Ability to multi-task in a fast-paced customer-service focused environment
• Willingness to learn and work with new and unique applications
• Works well in team and autonomous roles
• Looks for opportunities to educate users on best practices
• Be organized and resourceful with excellent follow through

Core Competencies:

• Displays dedication and responsibility to the customer
• Displays a passion for what you do and a drive to improve
• Displays personal and corporate integrity

If you understand the value of providing exceptional, tailored customer service, then consider Flight Centre Americas and take your career to new heights! By joining our team, you'll discover first hand why we're recognized around the world as an outstanding employer.

Flight Centre is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success!

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
  • Employee giving program
  • Annual Charity Trip
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

#LI-REMOTE

Location – Remote, Canada

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca