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Credit and Collections Team Lead - Toronto - CAN

  • Ontario, Canada
  • Flight Centre Travel Group
  • Full time

Credit and Collections Team Lead

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers.  The company, which is headquartered in Brisbane (Australia), has company-owned leisure and corporate travel businesses in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa the United Arab Emirates and Asia.

Our Americas company is looking for an experienced and motivated Credit and Collections Director to join our dynamic central finance team (CCF) in the corporate business. This is a critical and highly visible position requiring a strong self-starter.

This hands-on role will firstly need to design, review, and implement new practices.  Building on this you will manage and measure all policies and procedural adherence. The goal is to effectively streamline and optimize debtor payments while minimizing invoiced to pay days ensuring accurate allocation of customer receipts and compliance with terms while maintaining cash flow at acceptable levels.



The role requires someone with the ability to balance between maintaining trustful relationships and securing timely payments. You should possess outstanding communication and negotiation skills, as well as in-depth knowledge of practices related to debt collection. Candidates for this high volume, fast-paced position, will be required to adopt the following responsibilities:

  • Evaluating ongoing credit assessments and conducting client credit checks.
  • Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices
  • Ensuring payments are on track to be paid within the agreed terms
  • Assisting the team with researching, analyzing, and resolving client deductions and unapplied credits
  • Managing and collecting debts from company debtors.
  • Setting up the terms of credit for new clients.
  • Initiate action against debtors who evade or refuse repayment according to the terms and conditions
  • Creating weekly debtor reports and accounts information for internal departments
  • Keeping detailed records of collection activities and conversations
  • Providing customer service regarding collection issues, process and review account adjustments, process refunds, handle bad debt write offs, and account settlements
  • Negotiating payment plans.
  • Reply promptly to client questions and concerns received by voicemail or via written communication
  • Processing invoice adjustments.
  • Preparing reports for the commercial managers and business leaders across Canada and USA.
  • Liaising with customers and the sales team.
  • conduct regular analysis of the credit-control system and implement changes as needed to reduce bad debts
  • Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived
  • Generate and distribute month end reports to Senior Management


  • To work as a credit controller, you need a minimum of a bachelor's degree in accounting, finance, business, or a related field.
  • 3+ years of experience in bookkeeping, accounts receivable, and previous experience as a credit controller
  • Ability to work independently with minimal supervision to accomplish team goals and objectives
  • Excellent verbal communication skills, with an ability to keep calm under pressure and a diplomatic but firm manner while developing relationships at all levels
  • Impeccable attention to detail, particularly numbers, spelling, and dates
  • High degree of flexibility with the ability to thrive under pressure and adhere to constant change and challenging deadlines
  • Proven track record of negotiating payments and handling disputed charges
  • Familiarity with ERPs (preferably D365) to analyze payment patterns and enter data
  • Detailed working knowledge of Microsoft Office including Excel, Word, Teams, Outlook and, Microsoft Dynamics 365
  • Strong analytical and problem-solving skills
  • Possess strong initiative to resolve issues and pursue opportunities as they are identified
  • Proven time management and organizational skills
  • Because some debtors are reluctant to cooperate, you will need to have a resilient personality

Benefits Include:

  • Competitive Base Salary
  • Signing Bonus:
    • $10,000 if you can start within 2 weeks of offer
    • $1,000 less for every additional week needed to start
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • RRSP with matching
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Location – Toronto, ON 

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at

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