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Credit Controller

  • Kuala Lumpur, Malaysia, Selangor, Malaysia
  • FCM
  • Full time

Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen. 

Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.

About the Opportunity

We are currently looking for a Credit Controller to be part of the Asia finance team located in Kuala Lumpur, Malaysia.

The main responsibility of the Credit Controller is to ensure timely collection of outstanding debts in accordance with payment terms, managing client inquiries on outstanding amounts and perform credit check for new client application.

Reporting to the Deputy Financial Controller, you will be responsible for:

  • Ensure accuracy of statement of account and invoice delivery to client.
  • Ensure outstanding amounts from clients are collected in accordance with agreed payment terms and company’s credit policy.
  • Monitor debtor balances by reviewing debtor accounts to ensure a reduction in debtors Days Sales Outstanding (DSO).
  • Handle invoice dispute, billing and client enquiries and resolve issue in relation to invoice, refund, and payment by liaising externally with client and internally across different departments, escalating to management where necessary.
  • Ensure AR and collection processes are efficient and effective and make recommendations for continuous improvement.
  • Contain regular AR analysis and implement changes as needed to reduce bad debts.
  • Report outstanding issue and highlight potential risk of bad debts to management. To negotiate payment plan with client, work with legal attorneys to discuss suitable conditions and terms for debt payment as required.
  • Evaluate new client request to ensure a proper documentation as per company policy and conduct credit checks on new clients using internal and external resources such as financial reports to assess eligibility of new credit applications.
  • Set up terms and credit of new client in mid-office system.
  • Other ad-hoc finance and admin duties as required locally such as banking arrangement set ups, merchant facilities, liaison with company secretary for changes to signatories etc.
  • You thrive well under pressure, deadlines and is an excellent problem solver who is resilient to any challenges and obstacles that come your way. 
    Confident that you can do the job! Great, this is what we need from you!

    • Bachelor’s diploma or degree in a finance or business-related field of study.
    • Minimum 3 years’ experience in accounts receivable or debt collection role.
    • Ability to work independently with minimal supervision to accomplish team goals and objectives
    • Strong analytical skills and attention to detail.
    • Well versed in communicating with debtors, comfortable to face internal and external stakeholders.
    • Independent decision maker, ability to maintain a firm and courteous manner under challenging circumstance.
    • Proficiency in using Microsoft Office.
    • Fluent in English and Mandarin (the role requires handling of risk assessment for China market)
    • Fluency in Malay is a plus

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