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Cruise After Sales Consultant

  • Queensland, QLD, Australia
  • Ignite
  • Full time

We’re Ignite Travel Group, an award-winning company that is trailblazing the future of leisure travel. Crowned ‘Disruptor of the Year’ 2019 at the Mumbrella Travel Marketing Award, we operate as My Holiday Centre & Holiday Exclusives, providing holiday packages with everything taken care of. From flights & transfers to accommodation & experiences, we’re destination experts & hand-select the best inclusions for both our customers & partners alike. We’re one of Australia’s fastest-growing travel companies & one of the largest private corporations on the beautiful Gold Coast, where we employ a team of 200 fantastic people.

We’re currently amidst an exciting growth phase, so we’re looking for talented professionals to join us for the ride. 


We’re seeking an experienced Cruise After Sales Consultant to join our amazing team.

Our Cruise After Sales Consultant is responsible for

  • Managing the travel bookings & needs of My Cruises customers after initial sale
  • Assisting with all existing booking queries via inbound & outbound calls & email
  • Managing customer service inboxes
  • Delivering timely & accurate details ensuring a smooth post-booking journey
  • Upselling additional nights & staterooms where required
  • Assisting with airline bookings, insurance quotes, issuance & pre-cruise check in systems
  • Documentation & booking amendments, plus cancellations, receipting & payments where required


  • Excellent time management skills & ability to meet productivity targets
  • Proven account management & customer service abilities
  • The ability to work without supervision & within a team
  • Strong attention to detail & commitment to quality
  • An innate ability to interpret customer needs & to service proactively
  • A solutions-oriented, positive & highly motivated approach
  • Strong written & verbal communication skills


  • Boost your career in a well-recognised brand in an exciting industry
  • Access to exclusive discounts on flights, accommodation, cruises, tours & more
  • Free & confidential access to your own health consultants & financial advisors
  • Beachside offices located in beautiful Broadbeach on the Gold Coast
Closing date: Jun 30, 2021

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