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Cruise roles - Sales, After sales and Product - Gold Coast

  • Queensland, QLD, Australia
  • Ignite
  • Full time

WHO ARE WE?

MyCruises is part of the award winning Ignite Travel Group located in Broadbeach on the Gold Coast. We are currently recruiting for several new team members to join the MyCruises family.  We are looking for fantastic cruise enthusiasts to join our team across all areas of the Cruise division including Sales, After sales and Product.


We are now in our next growth phase, so we're looking for talented professionals to join us for the ride as we take it to the next level, we do have multiple positions available.

 

WHO ARE WE LOOKING FOR?

Cruise Sales & After Sales Consultants 

Cruise Product Coordinator 

Our Cruise Sales Consultants ( OTE is $150) core skills include… 

  • Being highly motivated, to book our unbeatable Fly, Stay & Cruise Holidays across the globe
  • Having incredible sales skills!  You will be responsible for meeting daily, weekly and monthly sales targets generated from warm leads
  • Fantastic time management skills as you will be managing inbound calls and outbound follow-up calls ensuring every enquiry is worked to its full potential
  • Attention to detail will ensure you deliver timely & accurate details to the customer once bookings are confirmed to maintain a smooth post-booking journey
  • The ability to build relationships and aim for repeat and referral clients is a key part of the role
  • Finally, you must enjoy working as part of a motivated team who are passionate about cruising, the customer and enjoy a sense of achievement

Our Cruise After Sales Consultants core skills include…

  • Managing the travel bookings & needs of My Cruises customers after initial sale
  • Assisting with all existing booking queries via inbound & outbound calls & email
  • Managing customer service inboxes
  • Delivering timely & accurate details ensuring a smooth post-booking journey
  • Upselling additional nights & staterooms where required
  • Assisting with airline bookings, insurance quotes & issuance and pre-cruise check in systems
  • Documentation & booking amendments, plus cancellations, receipting & payments
  • Whilst we value past cruise travel and/or cruise sales experience, it's not essential as you will have the opportunity to learn from the best in the business.

Our Cruise Product Coordinator core skills include…

  • This position is a key role to the success of the cruise division working closely with the Cruise Product Managers, Sales & Marketing teams to drive innovative cruise product to market.
  • Attention to detail is a critical skill for this role, all boxes need to be ticked before we put one of our incredible packages to market and perfection is the key to a successful customer experience.
  • Initiative is critical in this fast-paced role where no day is ever the same, you will always be on the look out for new opportunities and better ways to do things
  • Able to juggle multiple projects, systems, and priorities at the one time is a crucial skill for this role, knowledge of booking systems and excel would be a huge advantage
  • A passion for the travel industry and especially cruise will be a huge benefit, you will be dealing with many of the world's most popular cruise lines on a product to market process
  • This is a great opportunity to step into the world of product with Australia's fastest growing Cruise Specialist.


WE'D LOVE TO HEAR FROM YOU IF YOU HAVE:

  • Excellent time management skills & ability to meet productivity targets
  • Proven account management & customer service abilities
  • The ability to work without supervision & within a team
  • Strong attention to detail & commitment to quality
  • An innate ability to interpret customer needs & to service proactively
  • A solutions-oriented, positive & highly motivated approach
  • Strong written & verbal communication skills
  • A passion for all things Cruise

 

WHAT'S IN IT FOR YOU?

  • Boost your career in a well-recognised brand in an exciting industry
  • Access to exclusive discounts on flights, accommodation, cruises, tours & more
  • Free & confidential access to your own health consultants & financial advisors           
  • Beachside offices located in beautiful Broadbeach on the Gold Coast

Apply Now

Not You?

Thank you and hold tight, you will now be directed to our Apply Portal to complete your application

 

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