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CT - Customer Success Team member

  • Flexible, Greater London, United Kingdom
  • Corporate Traveller
  • Full time

An exciting opportunity is available for those looking to build and accelerate their customer relationship skills. As a Corporate Traveller Customer Success team member you’ll deliver integral support to our valuable client base with annual business travel spend between £50k - £150k. You’ll demonstrate innovation, expertise, and provide support both internally to our travel consultants and externally to fulfil clients requests that fall outside of the everyday operations of booking travel. This includes reporting, spend analysis, product and technology updates and demonstrations.

The key objectives of this role are to drive client retention, engagement and growth. Our CST’s will demonstrate the ability to win over clients with their strategy, insights and analysis whilst showcasing industry best practice, supporting their travel programmes and ensuring all of our clients are benefiting from our extended Customer Success offering.

Based on the volume of clients that will fall under the CST remit, time management skills are key as well as the ability to multi-task across a number of projects simultaneously.

Full training is provided.

 

Key Capabilities:

  • Relationship Building - Actively involved in client meetings without previously meeting them so the ability to forge relationships quickly is key
  • Flexibility and Adaptability - The ability to adapt to meet the specific and changing requirements of a variety of clients. It is necessary to show versatility to new initiatives and drive the implementation of the role within the business.

Leadership and initiative

  • Results orientation - You will need to understand KPIs, obtaining retention, product adoption and growth targets and what it means to the CT business
  • Influence and Persuasiveness – To encourage growth from clients you will need to lead them to improve efficiency and profitability across their travel programmes.

Customer focus

  • Financial Analysis and Business Acumen - Understanding KPIs, including turnover, return on investment and product adoption.

Responsibilities:

  • CSM Engagement strategy - Ensure coverage and communication across eligible clients
  • Risk - Work to analyse threats where clients are at risk of leaving to a competitor
  • Growth of CST Space - Review of travel and research areas for growth through up trading

Qualifications/Experience:

  • Three years travel industry experience - preferred
  • Track record of success with clients - preferred

What we offer:

  • Rewards platform, cash health plan, travel discounts, in-house financial 
  • Employee share plan 
  • Consistently recognised externally as a ’Great Place to Work’  
  • Fun, social, egalitarian culture with focus on ownership and responsibility 
  • Global career opportunities in a network of brands and businesses 
  • Ongoing training and professional development 
  • Hybrid working model 
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs 

This is a fantastic opportunity for the right candidate. If you'd like to start your career with one of the world's leading travel companies, apply today. 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.

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