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CT - Onboarding Manager

  • Flexible, Greater London, United Kingdom
  • Corporate
  • Full time

This is a project management role and on a daily basis you will be Implementing Clients following the Implementation Project plan. You will talk with the client around the online solution design, create a statement of work, organise implementation calls, training and document production. You will work very closely with the BDM, AM and ETC whilst they are onboarding the client both offline and online and remain available and visible to the client during the Implementation. Post implementation you will communicate with the client and gather feedback. You will monitor the time management of the implementation and any risks that could be associated to the clients and Corporate Traveller. You need to be pro-active as well as a team player with a sound understanding of Corporate Traveller business and the products and services that we have.

Accountabilities:

Project planning and management - 

  • Understand, Manage and communicate the Project Plan programme for each client
  • Manage timelines for each of these clients via online project management system, highlighting any risks to key stakeholders
  • Liaise internally with the support teams, BDMs, Account Managers and operational leaders to manage clients expectations
  • Implementation diary management to include calls, documentation, arrange client training calls, site walk through etc.
  • Confidence in communicating with all levels of seniority both internally and on client side.

Client interaction and communication - 

  • Liaise externally with each of our clients when managing an implementation
  • Be available on site during the rollout of an implementation
  • Set up the required conference calls & meetings during the implementation process
  • Ensure all client facing documentation is updated & sent to the client in a timely manner
  • Manage any other client expectation in a professional & timely manner.
  • Manage adoption post rollout ensuring products and services are fully utilised

Corporate strategy and process improvement focus - 

  • Understanding our corporate brands’ strategy and focus
  • Looking for, suggesting and implementing process improvements where possible – constantly striving for efficiency

Qualifications:

  • Minimum 2 years’ experience at Flight Centre within corporate business, or 2 years’ Implementation Manager or similar role for external candidates. -  Essential
  • A comprehensive understanding of implementation processes -  Essential
  • Online Booking Tool knowledge -  Desirable
  • Proven success in previous roles -  Essential
  • Project Management qualification (Prince 2 or similar) -  Preferred

What we offer:

  • Rewards platform, cash health plan, travel discounts, in-house financial 
  • Employee share plan 
  • Consistently recognised externally as a ’Great Place to Work’  
  • Fun, social, egalitarian culture with focus on ownership and responsibility 
  • Global career opportunities in a network of brands and businesses 
  • Ongoing training and professional development 
  • Hybrid working model 
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs 

This is a fantastic opportunity for the right candidate. If you'd like to start your career with one of the world's leading travel companies, apply today. 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.

 

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