Collage, Poster, Advertisement, Person, Photo Booth

Customer Implementation Manager

  • New South Wales, NSW, Australia
  • Queensland, QLD, Australia
  • Victoria, VIC, Australia
  • FCM
  • Full time




This Customer Implementation Manger role is responsible for both the successful on-boarding of new customers as well as ensuring existing customers are provided with the very best technology experience. The role requires strong communication, solution design and people skills.  The role will also be responsible for working with customers key stake holders to solution design the travel tools and travel booking.  Role can be based in Brisbane, Sydney and Melbourne.


What you will be doing: 


  • Identifies, evaluates, and recommends solutions, implementing if required. 

  • Takes responsibility for understanding customer requirements, collecting data, delivering analysis and problem resolution. 

  • Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements 

Specialists Advise 

  • Maintains knowledge of customer system configuration, provides detailed advice regarding their application, and executes implementation tasks. 

  • Provides detailed and specific advice in technology and implementations 


Project  Management  

  • Defines, documents, and carries out implementation projects (typically less than six months, where there is limited interdependency with other projects), alone or with team members, actively participating in all phases’ 

  • Identifies, assesses, and manages risks to the success of the project. 

  • Agrees project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, managing customer involvement as appropriate 

You'll be perfect for this role if you can showcase: 

  • Minimum 3 years’ travel industry experience 

  • Project management experience 

  • Ability to listen to a customer's current processes, and identify opportunities within the FCTG tools to improve that process 

  • Experience with the travel implementation travel pillars  

  • Excellent analytical and problem solving skills. 

  • Knowledge of the Corporate businesses and how they relate to FCTG as a whole is desirable 

What’s in it for you   

  • Travel discounts including family and friends, health and wellness discounts, financial planning advise and more 

  • Brightness of future - career opportunities in a network of brands and businesses across the global - we promote from within  

  • Monthly awards nights, social team building events, and opportunity to attend global conference (Las-Vegas 2022)  

  • We are flexible when it comes to flexibility, blended working arrangements 

  • Individualised Learning & Development pathway options 

  • Paid Parental Leave 

  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.  

  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green. 



Apply Now

Not You?

Thank you and hold tight, you will now be directed to our Apply Portal to complete your application

Refer a friend

Not You?

Thank you!


Recommended Jobs

FCM - Hotel Consultant - Remote, USA

513786 Virtual. Pennsylvania Arkansas. Pennsylvania United States Virtual, Arkansas, United States. Pennsylvania, United States FCM Corporate & Group Travel
As a Senior Account Manager our objective is to nurture effective client relationships and deliver a comprehensive travel service. The role will involve managing the relationship between FCM Travel Solutions and National Clients. 

FCM Global Customer Success Leader (Hybrid) - Toronto, Ontario

513785 Ontario Ontario Canada Ontario, Canada FCM Corporate & Group Travel, Operations & Professional Services
The FCM Global Customer Success Leader bears overall responsibility for Customer success pillar for MNC customers for the period between on-boarding go lives and handing over to Account Managers and operational teams for BAU.

Not right for you?

Sign up to job alerts!

Not You?

Thank you