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Customer Relations Consultant

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time

WANT A LITTLE MORE WORK / LIFE BALANCE?

Customer Relations full time position now available!

About the Opportunity

Are you highly motivated and wanting to embark on a new experience in your Flight Centre Travel Group career? If so, a great opportunity exists for you in the Consumer Dispute Resolution Team as a Customer Relations Consultant.

Based in the Brisbane head office, some of your key responsibilities will include:

  • Customer Service - processing of complaints, compliments and feedback
  • Contribution to team directives
  • Work closely with Customer Liaison staff (Consumer Risk) in the team to resolve disputes
  • Adherence to Customer Relations systems and operations
  • Communication with Team Leaders, Area Leaders and various FCTG departments as an advocate for Customer Relations

Essential Criteria

  • Exceptional customer service attitude
  • Excellent communication skills - both written and verbal
  • Great problem-solving ability and negotiation skills
  • Patience, tolerance and compassion are virtues in this role
  • Ability to handle conflict situations well
  • Excellent attention to detail and time management
  • Ability to manage change
  • 100% belief in and commitment to the Flight Centre Travel Group systems and philosophies
  • Retail experience ideal but not essential – minimum 3 years travel industry experience

Rewards

  • Training and development in the role
  • Contact with, consultants, teams leaders and area leaders as well as various Flight Centre departments
  • Great team environment with flexible/hybrid work options available

Apply Now

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