WANT A LITTLE MORE WORK / LIFE BALANCE?

Customer Relations full time position now available!

About the Opportunity

Are you highly motivated and wanting to embark on a new experience in your Flight Centre Travel Group career? If so, a great opportunity exists for you in the Consumer Dispute Resolution Team as a Customer Relations Consultant.

Based in the Brisbane head office, some of your key responsibilities will include:

• Customer Service - processing of complaints, compliments and feedback
• Contribution to team directives
• Work closely with Customer Liaison staff (Consumer Risk) in the team to resolve disputes
• Adherence to Customer Relations systems and operations
• Communication with Team Leaders, Area Leaders and various FCTG departments as an advocate for Customer Relations

Essential Criteria

• Exceptional customer service attitude
• Excellent communication skills - both written and verbal
• Great problem-solving ability and negotiation skills
• Patience, tolerance and compassion are virtues in this role
• Ability to handle conflict situations well
• Excellent attention to detail and time management
• Ability to manage change
• 100% belief in and commitment to the Flight Centre Travel Group systems and philosophies
• Retail experience ideal but not essential – minimum 3 years travel industry experience

Rewards

• Training and development in the role
• Contact with, consultants, teams leaders and area leaders as well as various Flight Centre departments
• Great team environment with flexible/hybrid work options available