Collage, Poster, Advertisement, Person, Photo Booth

Customer Relations Executive

  • Ho Chi Minh City, Vietnam, Ho Chi Minh City, Vietnam
  • Discova
  • Full time

Customer Relations Executive

 

Discova is on the lookout for a Customer Relations Executive superstar to ensure excellent customer service and relationships!

Are you a brilliant communicator who is driven by customer satisfaction and high quality service delivery?

Then we can’t wait for you to apply! 

 

About the Opportunity

As a Global Customer Relations Executive, you will manage and settle feedback and complaints received globally, and deliver outcomes that are satisfactory to both Discova and the client. Together with our Operations and Sales team, you will collate feedback to respond to complaints fairly and efficiently. Feedback could come from many directions, including customer surveys (CSQs) highlighted by Operations, feedback left on social media, and feedback sent directly by travellers or agents.  

 

Your main responsibilities are:    

  • To establish productive, professional relationships with key team members within Discova, and our partners’ business.  

  • Be the main point of contact for resolving any issues that have been escalated to complaint level, delivering a suitable outcome for both the business and partner.  

  • Serve as escalation point for clients for any service delivery issues and follow up with relevant Discova team to troubleshoot and solve any problems – these could include issues on the ground, in-destination.  

  • Collate all complaint details using internal tools to deliver a fortnightly complaint handling call with Operations and Account Managers – addressing any reoccurring issues to the business. 

 

About you  

The Essentials:  

  • Exceptional customer service skills. 

  • Complaint handling experience.   

  • High level of English fluency, both written and verbal.  

 

The Attributes: 

  • Excellent organisational skills with the ability to be flexible and implement change when needed.  

  • Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders) and a well-developed understanding of different cultures. 

  • Knowledge of Salesforce is an advantage.  

  • Able to work under pressure and juggle multiple tasks and be comfortable with working outside office hours when required.  

  • Solution focused, turning problems into resolutions quickly.  

  • Able to work independently and within a team, assisting team members to help everyone achieve best results.  

  • Willing to travel on business when required, both domestically and internationally.  

  • Personally aligned with Discova’s company purpose and values. 

 

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!

 

Apply Now

Not You?

Thank you and hold tight, you will now be directed to our Apply Portal to complete your application

 

Recommended Jobs

FCM - Online Customer Care Travel Specialist, Remote, US

512685 Virtual Arkansas United States Virtual, Arkansas, United States FCM Corporate & Group Travel
FCM Travel Solutions is a leading US business travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment.  FCM's division of Online Customer Care (OCC...

FCM - Chat Fulfillment Travel Specialist, Remote, US

512683 Virtual Arkansas United States Virtual, Arkansas, United States FCM Corporate & Group Travel
FCM Travel Solutions is a leading US business travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment.  FCM's division of Online Customer Care (OCC...

Not right for you?

Sign up to job alerts!

Not You?

Thank you