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Customer Success Consultant

  • Victoria, VIC, Australia
  • Corporate Traveller
  • Full time

About the Opportunity

The purpose of the Customer Success Consultant (CSC) is to optimise, grow and maximise program health for customers within a team, village or state.

The CSC will drive change for a customer which results in account profitability, with a key focus on identifying growth and value opportunities within their portfolio. You will also assist in the retention of all customers within a team, village or state.

What You Will Be Doing:

  • Conducting formal Value Reviews of the customers' travel program to identify opportunities for improvement and growth
  • Provide value add analysis and advice to customers
  • Sales, implementation and training of key products and services to maximise growth and revenue for FCTG
  • Optimisation of key technology products including the Online Booking Tool, to ensure maximum customer engagement
  • Communicate and drive change into client business, drive program compliance and provide strategy on capturing leakage
  • Identify opportunities for organic growth of existing client base
  • Identify opportunities to upsell consulting services and value added services
  • Create a referral pipeline for the Inside Sales Team
  • Build relationships with key internal and external stakeholders to maximise retention
  • Use Salesforce CRM to capture all activity

What You Will Need:

 

  • Travel management company experience essential  
  • Min 2 years in a role with corporate B2B sales responsibilities desirable 
  • Experience in managing a large variety and volume of customers 
  • Ability to articulate features and benefits to customer about products, services and value proposition. 
  • Demonstrated ability to build trust and rapport quickly 
  • Salesforce and M365 Product Suite experience desirable 

 

 

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