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Customer Success Manager - Calgary, Alberta

  • Alberta, Canada
  • Corporate Traveller
  • Full time

Customer Success Manager - Alberta

As a Customer Success Manager at Corporate Traveller, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by maximizing their overall value and expanding their adoption of Corporate Traveller and key partner product. As a Customer Success Manager, you will represent Corporate Traveller in a consultative way from customer travellers through to their C-Suite demonstrating qualitative and quantitative value throughout their journey.

Responsibilities

  • Take ownership of customer portfolio and manage expectations
  • Build and maintain relationships both internally and externally across multiple persona types
  • Derive strategic direction from data analysis and present coherently to stakeholders. Continuously gather customer feedback during initial six months to ensure client goals are met
  • Follow key processes to efficiently react to issues and proactively solve wider problems Be the solutions expert and key resource for our clients
  • Consistently maintain centralized customer databases to ensure transparency across internal pillars
  • Ensure 100% customer retention within control
  • Maximize the value of our customer base
  • Consistently present the value Corporate Traveler provides for our customers
  • Encourage customer advocacy leading to referrals, references, case studies, participation, and white papers
  • Effectively maintain information to provide visibility into the health of Corporate Travellers customer base
  • Participation in team calls, cross pillar communication and team education

Experience

  • 2 years’ previous experience in a customer facing role
  • Previous experience in client Customer Success is considered an asset
  • Exceptional communication and active listening skills
  • Motivated by meeting and exceeding goals
  • Strong prioritization, time management and organizational skills
  • Comfortable working in a fast paced, high-volume environment
  • Strong technical skills and comfort learning new software

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • RRSP with matching
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year


Location – Calgary, AB

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

 

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