We are seeking a forward-looking individual with passion for and knowledge of the Travel industry to assist in the delivery of features and solutions that contribute to the long-term success of one of Flight Centre’s key platforms.
As a Customer Success Manager, you will be responsible for developing customer relationships that promote the adoption of products and platforms. You will be engaged in the day-to-day operations and customer management to foster confidence, trust, and loyalty.
This role will sit in the Consultant Commerce ShopX team under the Product Management and Engineering space, and will primarily focus on HELiO’s success as Flight Centre’s one-stop booking engine and platform.
This exciting opportunity will see you servicing the platform on a daily basis, building engagement channels with its key customers, and providing a feedback loop to direct the future enhancements required within HELiO.
You will work closely with a variety of teams and functions, including but not limited to business and operations, product management, UX/UI design, business & data analysis and quality assurance.
You will be responsible for the development of the Customer Success Specialist. As a team, you will ensure that our customer is always front of mind and that your recommendations and insights for features and development compliment consultant and digital productivity.
Day to day:
Knowledge/Experience Requirements Essential:
Let's skip to the good part:
Who we are:
Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.
Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.
Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way
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