*Join one of the world’s largest travel groups
*Be supported every step of the way, strive for greatness, the world is open to you
About the role on offer!
We are seeking a forward-looking individual with passion for and knowledge of the Travel industry to deliver features and solutions that contribute to the long-term success of Flight Centre Travel Group’s, premium brand Travel Associates.
As a Customer Success Specialist, you will be responsible for developing customer relationships with the General Manager, Business leaders and Experienced Advisors that promote the adoption of products and platforms. You will be engaged in the day-to-day operations and customer management to foster confidence, trust, and loyalty.
This role will report to the Head of Product reporting under the structure of the Global Leisure CXO, and will primarily focus on bookings systems, tools and platforms. This exciting new opportunity will see you in the unique opportunity of servicing the platforms on a daily basis, building engagement channels with its key customers, and providing that feedback loop into the direction and future of products.
You will work closely and get exposure to a variety of teams and functions, including but not limited to business and operations, product management, UX/UI design, business analysis and quality assurance.
Responsibilities include, but are not limited to:
Benefits on offer!
Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals. Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way
Sound like a good fit for you? Apply now.
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