We are seeking a forward-looking individual with passion for and knowledge of the Travel Industry to deliver features and solutions that contribute to the long-term success of one of Flight Centre’s key platforms.
As a Customer Success Specialist, you will be responsible for developing customer relationships that promote the adoption of products and platforms. You will be engaged in the day-to-day operations and customer management to foster confidence, trust, and loyalty.
This role will sit in the Consultant Commerce ShopX team under the Product Management and Engineering space, and will primarily focus on HELiO’s success as Flight Centre’s one-stop booking engine and platform.
This exciting new opportunity will see you in the unique opportunity of servicing the platform on a daily basis, building engagement channels with its key customers, and providing that feedback loop into the direction and future of HELiO.
You will work closely and get exposure to a variety of teams and functions, including but not limited to business and operations, product management, UX/UI design, business analysis and quality assurance.
What’s in it for you?
**We offer flexible working arrangements, including working from home, however we are not able to offer fully remote working in this role**
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