At Flight Centre Travel Group our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
As a Customer Success Specialist, you will be responsible for developing customer relationships that promote the adoption of products and platforms. You will be engaged in the day-to-day operations and customer management to foster confidence, trust, and loyalty. Being part of the Consultant Commerce ShopX team, where we strive to make it simple and fast for customers to Shop, Book and travel collaboratively with expert consultants anywhere and anytime throughout their travel journey.
You'll work closely with Product Managers, Product Owners, Engineers and UX/UI Designers in helping define the product vision and implement strategies to establish digital analytics, insights and reporting to inform the best digital product roadmap focused on providing solutions that empower our consultants to be the best travel experts in the world.
If you're tech savvy and excited for this new and unique opportunity keep reading, if you think being a Customer Success Specialist is your future, please apply!
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Who we are:
Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.
Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.
Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way
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