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Customer Success Specialist

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time

We are seeking a Customer Success Specialist,  in this role you'll drive adoption and outcomes leading to increased travel consultant productivity.  You will be part of the Customer Relationship & Insights global team who's mission is to make travel simple and fun. 

At Flight Centre embrace new experiences, seize all opportunities and empower all our people to find their Brightness of Future.  We offer genuine opportunities for our people to grow and evolve.  So, what do you think?

If you're tech savvy keep reading, find out more and if you think being a Customer Success Specialist is your future, please apply!

 

What you’ll do:

 
  • Customize solutions that help our retail travel consultants move forward and grow their business
  • Deliver and communicate value throughout the customer lifecycle
  • Diagnose and troubleshoot product issues and engage with our development team using established processes
  • Provide exceptional consultant support and have a sense of urgency to resolve and investigate issues
  • Take initiative and an analytical approach to drive change, improve processes and product
  • Get involved in the product communication process by delivering webinars to users, drive engagement and adoption
  • Be a product expert and helping to identify and resolve support issues
  • Actively take part in product testing / QA process
  • Managing key product integrations

 

You’ll earn brownie points:

 

  • With Flight Centre retail sales consultant experience 
  • With impressive communication skills
  • Possessing a bias for action and a passion for technology
  • If you’ve had experience working with cross-functional teams (e.g., Sales, Product, Marketing, Engineering)
  • With the ability to excel and stay organized in a fast-paced and distributed team
  • If you’ve had experience with complex, multi-divisional, multi-geographical users
  • Leading with composure, resilience, collaboration and flexibility

 

Let’s skip to the good part…

 

  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Ongoing training and professional development
  • Travel discounts and deals bookable through our internal team of travel agents, Travelwise 
  • Discounted financial and health services through our Moneywise and Healthwise businesses
  • Global career opportunities in a network of brands and businesses
  • Depending on experience, salary $65,000 - $75,000 including super

 

We do things a little differently…



We do things a little differently around here. We do things the FCTG Way.

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.

Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.

If you think you have FCTG DNA, reach out today.

Apply Now

Not You?

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