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Customer Support Consultant

  • Australian Capital Territory, ACT, Australia
  • New South Wales, NSW, Australia
  • Northern Territory, NT, Australia
  • Queensland, QLD, Australia
  • South Australia, SA, Australia
  • Tasmania, TAS, Australia
  • Victoria, VIC, Australia
  • Western Australia, WA, Australia
  • Flight Centre
  • Fixed Term Contract
  • Full time

Do you want to be part of a high performing team focussed on customer retention and loyalty?

About the Opportunity

The Customer Relations and Consumer Risk (CR and Risk) teams are looking for a highly proficient travel consultant to support us in resolving customer complaints from a booking perspective, for a period of 6 months.

Effectively, this will be a travel consultant role without the sales function. 

This role may be based remotely with flexible working arrangements available.

 You will be

  • Using your travel experience and expertise to make amendments/ corrections to bookings at the direction of the CR and Risk teams
  • Delivering exceptional service in delivering options to customers and negotiating final resolutions with customers (and in some cases with suppliers), supported by the CR and Risk teams 
  • Preparing and issuing invoices, receipt payments and maintain financial documents  
  • Keeping a finger on the pulse of the latest travel regulations and government restrictions. This will involve working closely with our Marco Polo and ProHub teams 

All about you  

  • Have a passion for customer service  
  • Highly proficient in all FCTG systems including HeliO and Sabre, with the ability to confidently learn new computer systems  
  • You're ambitious, highly motivated and an efficient organiser  
  • You have exceptional attention to detail and love problem solving  
  • Have an extensive retail experience and knowledge of the travel industry

Perks  

  • Supportive, flexible and friendly team environment
  • Travel discounts including family and friends, retailer discounts (myBenefits), access to head office internal 24/7 gym   
  • Monthly awards nights, social team building events
  • Access to a world-class Employee Assistance Program for staff and family  
  • Corporate Health Discounts - exclusive discounts on health insurance plans for you and your family with our partner, BUPA
  • Financial Planning – manage all your finances, from your monthly budget to tax returns and mortgage broking, using our in-house team of Moneywise financial planners 
  • Rooftop café, bar and barbecue at Brisbane HQ
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - yep, our hearts are big, mushy and green

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