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Customer Training Specialist - Hybrid, Canada

  • Virtual - Canada, Canada
  • Ontario, Canada
  • Corporate Traveller
  • Full time

Customer Training Specialist

As a Customer Training Specialist at Corporate Traveler you will drive the creation and management of training content designed to enable our customers to optimally leverage the tools and services provided by CT. You will work closely with internal stakeholders to understand key customer personas, identify learning objectives, and develop persona-based learning paths for our valued customers. As part of the Implementations & Onboarding team, the content you create will help to provide our customers with the skills to effectively self-serve, helping us to drive successful customer relationships at scale.

Responsibilities:

  • Create role-based training content (modules) for customer personas, including administrative roles as well as end-users/travelers 
  • Strategically combine training modules into customer learning journeys to achieve various customer objectives and elevate skills 
  • Provide virtual training sessions for key customers focusing on adoption of products and services
  • Ensure high attention to detail and uphold a standard of excellence for all content created, including grammar, formatting, voice, tone, and visuals 
  • Follow the internal style guide to ensure all content produced is consistent with our established voice and tone 
  • Ensure all training content is kept up-to-date, publishing new versions or retiring content as needed 
  • Contribute to the customer adoption strategy, generating ideas for relevant new training content 
  • Ensure proper organization and tagging of all content in the future training library/academy
  • Build strong relationships with Onboarding Success & Implementation Managers to cultivate a deep understanding of customer personas and objectives
  • Build strong relationships with product specialists to ensure deep understanding of products and functionality

Requirements:

  • 3+ years in training material development or content design
  • Excellent project management skills with ability to plan, manage, and deliver projects in accordance with set deadlines 
  • Excellent attention to detail with strong writing and editing skills
  • Ability to assess content, identify opportunities to improve it for a particular audience or business need, and make the necessary changes to the content 
  • Ability to generate innovative ideas, design and execute a project plan, and work with a cross-functional team of stakeholders as needed 
  • Ability to adapt to evolving timelines and priorities
  • Ability to present and captivate a (virtual) room

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • RRSP with matching
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

#LI-REMOTE


Location – Remote, Canada

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

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