*Be supported every step of the way, strive for greatness, the world is open to you
About the position on offer: 6 Month Temp Position with potential to extend (25 hours per week, flexible with the days).
This role sits in the Customer Experience Team, whose purpose is enabling the entire corporate business to manage and improve customer experience in a systematic manner.
The successful candidate will be supporting everyone in the team, especially the Voice of Customer Specialist, through undertaking a variety of administrative work, ranging from acting as an admin for some of the technical tools we use such as Qualtrics and Klue, preparing status report on data cleaning work that Account Managers and Operation teams are doing, handling basic inquiries from colleagues across the globe, to building and maintaining Frequently Asked Questions documents.
What you will bring to this role:
We are looking for a tech savvy team player to join us. It is not essential for you to know how to use Qualtrics or Klue, but we’d expect you to learn them quickly. And of course, if you have prior experience in using these two tools, it’d be a bonus.
Your understanding of the Flight Centre corporate business and your capability in navigating through systems such as Salesforce would be highly appreciated.
Data cleansing, basic data analysis skills, and adequate communication skills are required
You will be reporting to Lina Li, the Global Customer Experience and Insights Manager
Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals. Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way
Applications are now OPEN; this exciting role will be based in our South Brisbane HQ.
Apply Now
Thank you and hold tight, you will now be directed to our Apply Portal to complete your application
An exciting opportunity has arisen for a Product Coordinator to assist the Procurement Team in delivering and supporting the Global Leisure Supply product range. You will also be responsible for maintaining internal and external stakeholder relati...
A position is available to join a successful team in our premium First and Business brand. This rare opportunity is based in on of our best and busiest hubs in Richmond
The Operational Accounting Team Leader will be responsible for providing insight into the numbers, protecting brands from risk, and challenging financial decision making by providing clear and well thought out recommendations. This role will have ...
This website uses cookies which personalise content such as job recommendations and analyse our traffic. You consent to our cookies if you click "I Accept". If you click on "I Do Not Accept", then we will not use cookies but you may have a deteriorated user experience. You can change your settings by clicking on the Settings link on the top right of the device. You can view our Privacy Policy here
Manage Consent Preferences
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
