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Data Support Analyst - Boston, US

  • Massachusetts, United States
  • Flight Centre Travel Group
  • Full time

Data Support Analyst


Role Details:

Flight Centre is looking for a smart and data driven individual to be responsible for supporting our Intelligent Data Platform. Excellent communication and troubleshooting skills are a core skill requirement as the individual will be responsible to taking on our first level support. This will require a high level of articulate communication with people at all levels in the company. Specific duties will require the applicant to have a background investigating issues within our BI Reporting platform and administrative tasks such as configurations and reference data maintenance. The qualified candidate must have a minimum of 2+ years of relevant experience. 


  • Communicate and collaborate both verbally and in writing with customers and staff in all areas and at all levels of the company.
  • Monitor support queues and action within the SLA
  • Provide training to company personnel on how to use the platform and best practices
  • Attention to detail and easily being able to spot things and correct or liaise with the appropriate person to fix
  • Configurations of company and reference data within our platform
  • Work on assigned special projects commensurate with their abilities, experience, and skill level

Skills Required:

  • Motivated and focused to achieve individual, team and company goals and SLAs
  • Thrives in a fast-paced start-up environment, handle a diverse workload, and meet aggressive deadlines.
  • Proven abilities to take initiative
  • Strong research and investigation background including analytical problem solving
  • Proficiency with using Microsoft Excel
  • Experience with BI tools such as PowerBI, GoodData, Tableau or something similar
  • Ability to work well cross functionally, especially with technical teams
  • Experience with databases and SQL is a plus
  • Experience in the travel industry is a plus


Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401k program with partial match
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Location – Boston, MA

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance. 


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