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Delivery Manager

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time

At Flight Centre, our vision is to open up the world for those who want to see it and in our Consultant Commerce area, we strive to make it simple and fast for customers to Shop, Book and travel collaboratively with expert consultants anywhere and anytime throughout their travel journey.  


Located conveniently in the heart of Southbank and the upcoming precinct for travel in Brisbane, Flight Centre Travel Group are fast growing in market share and presence in a competitive world of digital travel.


About your new team:


The Consultant Commerce team is a newly formed team whose mission is to make travel simple and fun. 

You will work closely with the Head of Product, along with Product Managers, Product Owners, Engineers and UX/UI Designers in helping to deliver the product group vision initiatives that are focused on providing solutions that simplify the customer experience and empower our consultants to be the best travel experts in the world.


About the role:

Delivery Managers at Flight Centre help empower the teams to build and deliver user friendly travel technology. You will: 


  • Ensure the team purpose and objectives are clear and linked to the broader Group vision, strategy, and customer roadmap 
  • Translate business objectives into streams of work, aligning technology and business strategy 
  • Work closely with Product Managers, Product Owners, and other leaders to deliver initiatives and products utilising lean and agile management methods
  • Coach and empower teams to take accountability for delivery, risk and issue management and assisting by removing blockers 
  • Develop a team environment that supports team engagement and high performance in a diverse, distributed and partnered team
  • Proactively manages and addresses performance issues in delivery team members. 
  • Builds strong relationships with internal customers, stakeholders, and integration teams to ensure delivery customer centric
  • Provide advice and thought leadership to ensure successful design and implementation of technology strategies that align with company goals and strategies. 
  • Assists in preparing delivery release notes across teams 


About you:


  • 4+ years of experience as a Project Manager, Delivery Manager or Scrum of Master role 
  • Excellent knowledge in the application of Agile and lean approaches
  • Adaptive team leadership capabilities including the ability to foster productive team dynamics
  • Strong communication and interpersonal skills, including negotiation and influencing skills
  • Ability to lead dispersed and diverse agile technology teams to deliver continuous value for customers
  • Proven ability to consult and facilitate discussions regarding alternative approaches and to broker consensus across broad stakeholder groups
  • Strong stakeholder management, planning, organisation, decision making and time management skills. 
  • Experience in program management or project management, with the ability to manage several projects concurrently. 


What’s in it for you?


  • Flexible work environment – split you time between working from home and our global head office in Southbank
  • Travel discounts and deals
  • Discounted financial and health services
  • Access to our 24/7 gym located at Global HQ
  • Global career opportunities in a network of brands and businesses


We do things a little differently…

Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.

If you think you have FCTG DNA, reach out today.

**We offer flexible working arrangements, including working from home, however we are not able to offer fully remote working in this role**


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