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Digital Insights Analyst

  • Queensland, QLD, Australia
  • PM&E
  • Full time

At Flight Centre Travel Group our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

As the Digital Insights Analyst you'll be responsible for translating complex data into actionable insights in order to inform effective prioritisation and decision-making for Flight Centre’s Tech Products. This role will sits in a Product team and reports into the Data Analytics Lead, you'll be responsible for analysing platform performance and business data as input to the product roadmap for Flight Centre’s Tech Products.

If you'd like to be responsible for implementing strategies and frameworks to gather analytics insights across multiple tools and platforms that ultimately guide the user experience and business outcomes, please apply!


Day to day:


  • Ensuring data is analysed into meaningful and actionable insights that will guide decision making and roadmap prioritisation
  • Effectively collaborating across multiple product, business, and data teams to inform and offer digital insights to improve user experience and adoption
  • Building and monitoring digital success metrics and garnering actionable insights from these
  • Clearly define and articulate the goals of the product and follow through with analysis post-launch to drive optimisation and continuous improvement
  • Establishing, managing, and maintaining best-in-class reporting and dashboards while ensuring data integrity
  • Analysing and identifying functional or experience gaps through data that lead to recommendations for improving product performance and capabilities
  • Engage relevant stakeholders to present insights, findings and recommendations through dashboards and reporting frameworks to Product Managers and Product Owners
  • Providing support in developing, implementing and enabling the digital analytics strategy and approach
  • Proactively seeks data sources to help the team make data driven decisions



We'd love to hear from you if you have:


  • 3+ years’ experience in Digital Analytics, Tracking and Insights
  • 2+ years’ experience working in or with Agile product teams
  • Strong experience and knowledge in Google Analytics and Google Tag Manager and other digital analytics and reporting tools
  • Demonstrated experience in building and maintaining business intelligence reports and dashboards.
  • Experience with Google Analytics
  • Experience in Data Visualisation Tools (i.e. Microsoft PowerBI and Google Data Studio)
  • Ability to pull various sources of data and reporting and analysing into recommendations and actionable insightsAbility to fully articulate insights and recommendations to a digital product team
  • Ability to apply analytics and insights to validate design decisions and concepts
  • Ability to present and effectively engage with internal stakeholders
  • Ability to be a team player in a cross-functional team with a collaborative mindset


You'll earn brownie points if you have:


  • Experience with digital optimisation tools such as FullStory and Optimizely
  • Experience or the ability to pick up CSS knowledge to support 
  • Experience in a travel-related industry


Flexibility required for early starts or later finishes for business needs, when required.  


Let's skip to the good part:


  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Travel discounts and deals bookable through our internal team of travel agents
  • Discounted financial services
  • Ongoing training and professional development
  • Chance to attend Global conferences (Bali 2023)
  • Paid Parental Leave  
  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green.  

Who we are:  


Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way.  Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.  

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.    

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.    

Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way.


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