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Director of Business Improvements - Montvale, NJ

  • New Jersey, United States
  • New York, United States
  • Pennsylvania, United States
  • FCM
  • Full time

Director of Business Improvements

At FCM Meetings & Events, we have worked hard to earn our position as a leading event management agency.  We offer rewarding long-term career opportunities for all team members across our global offices. 
Why work at FCM Meetings & Events? 
Our people are at the heart of everything we do, from creation to delivery of inspiring event experiences and programs.  We care for our colleagues’ health and well-being, their personal and professional development, and their financial security. 
We believe our people should be part of an organization with clear pathways to career growth, an exciting future, and a supportive working community.  Promotion and transfer from within will always be our first choice.   

About the opportunity: 

As a Director of Business Improvements, you will partner with FCM Meetings & Events business leaders (Sales, Account Management and Operations) to deliver flawlessly executed processes and projects that improve business efficiency and drive results. You will serve as the leader and subject matter expert on process improvement initiatives while collaborating with smart and passionate leaders and associates to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

We are seeking an industry-leading process improvement professional who excels in a team environment and is an expert in process improvement with a tech-savvy mindset. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company.


Business Efficiencies 

  • Identify and execute Business Improvement projects: analyze root causes and ensure goals are achieved through process enhancement as well as the elimination of redundancies while adhering to best practices. Meet with stakeholders and process owners to help identify new areas of opportunity, and develop project plans to improve Quality, Service, Delivery, and Cost.
  • Manage the project management tools, time management initiatives, and hours trackers across the business. 
  • Oversee and maintain the training and development plan for internal employees.

Preferred Partnerships:  

  • Contracting, managing, and overseeing the relationship and implementation of all of our event technology solutions. (Technologies include but are not limited to Cvent, Concur, Salesforce, Groupize, Basecamp, Olark)
  • Oversee a corporate Meetings & events preferred partnerships network industry vendors  (Industry vendors included but are not limited to: hotels, production companies, transportation companies)

Strategic Project Management

  • Create and lead projects to improve flow, eliminate process inefficiencies and facilitate opportunities for shared knowledge across the organization.


Experience & Qualifications:

  • Bachelors Degree or military experience
  • At least 5 years in Corporate Meetings & Events or Travel Management
  • Cvent experience preferred
  • Able to effectively communicate and influence partners across the company and across multiple levels of the organization.
  • Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment
  • Strong leadership skills with the ability to drive and motivate a team in delivering flawless execution of process improvement projects.
  • Account management skills when managing technology and vendor partners

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts, in-house financial and health services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401K program
  • Company Share purchase scheme
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

Location – All qualified candidates are encouraged to apply; however, priority will be given to those located in our corporate headquarter cities of  Philadelphia, PA, New York, NY, or Montvale, NJ.

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance. 

Apply Now

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