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Discova Educational Travel (DET) Operations Executive

  • Hanoi, Vietnam, Ha Noi, Vietnam
  • Discova
  • Full time

Discova Educational Travel (DET) Operations Executive

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

About the Opportunity

As part of the DET Operations team, you are responsible for providing operational support to enable our high functioning, motivated DET team to create, sell and operate experiential education tourism products in all Discova destinations. You are passionate and committed to achieving Discova’s purpose of “opening doors to a world of possibilities”, by ensuring our products benefit the communities we work with through poverty reduction, job creation and natural and cultural preservation. At the same time, these products enable life-long learning outcomes for visiting student groups and enhance their world both personally and academically/professionally.

Your main responsibilities are:  

  • Develop and maintain superior working relationships with partner communities, local agencies, NGOs and authorities, to facilitate DET experiential learning and community project development and management.
  • Plan, conduct and assess educational and community-based activities that allow external customers (visiting student groups) to achieve learning objectives and to integrate with the host community.
  • Be knowledgeable on DET products and assist research by identifying and developing products suitable to specific DET markets and opportunities.
  • Accompany DET groups as required to develop and maintain superior working relationships with external customer leaders.

About you

The Essentials:

  • A degree in tourism and hospitality is an advantage.
  • Minimum 2 years’ experience in the travel industry is preferred.
  • Fluent in both written and spoken English is required.
  • Advanced understanding of the region, including outdoor activity safety knowledge and skills, is desirable.

 

The Attributes:

  • Outstanding organisational capabilities and customer care focus.
  • Embraces teamwork with a positive mindset and enjoys working with others.
  • A love of people, the environment, and educational travel that brings meaningful experiences to a range of stakeholders.
  • Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
  • High attention to detail.
  • Able to work under pressure and juggle multiple tasks, and comfortable with working outside office hours when required.
  • Willing to travel on business when required.
  • Personally aligned with Discova’s company purpose and values.
  • Proficiency with Microsoft Office applications and Discova’s systems would be an advantage.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!

 

 

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