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Education Team Leader - South Brisbane, QLD

  • Queensland, QLD, Australia
  • Flight Centre Travel Academy
  • Full time

We do things a little differently around here. We do things the FCTG Way. We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years. 
We’re looking for an Education Leader, who's main responsibility is to lead the team that delivers a tertiary level travel and tourism course for Flight Centre Travel Academy. The outcomes for the role are focused on high student retention, progression, engaging content and successful industry outcomes for students. Key skills include education and content engagement solutions, leadership, accountability, stakeholder management and business awareness.

Day to Day...

  • Ensure content is delivered in an engaging method that maximises all student learning types and methods and challenges the norm in Flight Centre and tertiary education deliver methods
  • Flexibility in approach to accommodate all learning styles and study preferences to achieve progression and completion of studies for students
  • Lead facilitators by playing a key role in aligning course to FCTA programs by including career options, education, advice and direct feedback
  • Work with reporting experts in the business to analyse all key student measures including engagement, assessments, progression, completions, deferments, student programs, work experience, etc.
  • Effective and consistent communication with students across all aspects of their education using Hubspot CRM
  • Work with Content Co-ordinator on subject reviews and annual course improvements to ensure alignment with the requirements of students, industry needs and tertiary education requirements 
  • Ensure all staff are clear on individual, team and business goals and responsibilities
  • Lead and develop the team to ensure the course delivery objectives are achieved
  • Ensure teamwork with sales, program, and SWOT teams to optimise opportunities with students
  • Valued member of the SWOT team that provides the vision, strategy and execution to grow the Travel Academy business and engages all Travel Academy staff
  • Ability to manage budgets, key business drivers and internal/external events
  • Work strategically with sales, program and SWOT team to achieve outcomes of the business and students


Who You Are...

  • 3 years in a leadership role
  • 2 years experience in training and/or education
  • Strong focus on development and teamwork
  • Excellent communication skills both written and verbal
  • Ability to build strong relationships with internal and external stakeholders


What's in it for you...

  • Travel discounts, in-house financial and health services, access to internal 24/7 gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs
  • Find our full list of benefits here:


About Us...

Our global head office is located conveniently in the heart of Southbank, with sweeping city and river views. We focus on growing and transforming our business to meet changing customer needs and we’re driven by a culture that puts our customers and team first.
As an inclusive, team-first company, our people are at the core of everything we do.  We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

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