The ideal candidate will be an engaging and passionate leader who lives and breathes Salesforce. They will ultimately be responsible for the management, adoption, engagement, and enablement of the Salesforce.com platform throughout the FCTG EMEA region.

Responsibilities:

Team Leader

• Provide guidance, leadership, mentorship, and support to the global Support Administrators in the platform success stream
• Conduct monthly one on ones with all local team members, including development needs, motivation, and individual performance KPI’s
• Help manage the global support workload throughout the platform success stream ensuring adequate coverage, delegate where necessary and encourage teamwork
• Ensure business communication systems are followed
• Recruit new team members, where necessary
• Help track and communicate global enablement steam KPIs
• Control costs incurred by the team, and where possible, by the business

Management & Support of the Salesforce.com platform

• Continually analyse existing systems and processes to identify areas for improvement in the enablement & support stream
• Drive adherence to global governance/release management processes to ensure system integrity
• Ensure support SLA is maintained within the global support teams
• Identity and drive the implementation of improvements & efficiency gains within the enablement stream.
• Maintain Salesforce product knowledge, as well as relevant third-party applications
• Ensure data within the platform is maintained to a high quality
• Co-ordinate the delivery of system enhancements in existing features & functionality within the enablement team in conjunction with the design advisory group.
• Prioritise the creation and maintenance of a global support knowledge article library.

Drive adoption and Engagement of the Salesforce.com platform

• Act as a Business Partner to all FCTG Senior Leadership in the EMEA region
• Drive the development of user engagement plans/processes to ensure effective engagement with the platform (e.g. through training & user engagement)
• Focus on delivering “global” solutions over “local” solutions
• Drive the creation and maintenance of product/feature documentation for users
• Help identify and prioritise innovative solutions to improve the business’s return on investment in the platform
• Travel to attend stakeholder meetings as required

Global Responsibilities 

• Attend and participate in weekly Global Product Enablement calls to ensure global alignment of local business needs 
• Provide guidance, support and insight into the enablement stream and the broader platform direction 
• Ensure regional priorities are addressed with the PMO and Tech streams 
• Be actively involved in global projects that affect the region to ensure global solutions are fit for purpose 

Position Requirements / Experience & Qualifications:

• Minimum 10 years of work history
• Minimum of 5 years' experience administering medium to large Salesforce orgs (Salesforce Certifications are desirable, but not essential)
• Proven leadership and teamwork experience
• Proven process improvement and change management experience
• Strong client/stakeholder engagement capabilities 
• Salesforce Administrator, Advanced Administrator, Platform App Builder are desirable

What we offer:

• Rewards platform, cash health plan, travel discounts, in-house financial 
• Employee share plan 
• Consistently recognised externally as a ’Great Place to Work’  
• Fun, social, egalitarian culture with focus on ownership and responsibility 
• Global career opportunities in a network of brands and businesses 
• Ongoing training and professional development 
• Hybrid working model 
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs 

This is a fantastic opportunity for the right candidate. If you'd like to start your career with one of the world's leading travel companies, apply today. 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.